The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
Writing And Managing An IT Security Plan
IT systems are constantly vulnerable to attacks. And with the increased dependency on IT infrastructure to run our operations, it is imperative that every business is prepared for the worst. Therefore, having a comprehensive IT …
Why Businesses Should Outsource IT Support
The trend of outsourced IT companies picked up in the 1980s and is still going strong today. It is estimated …
What security and anti-virus should your business deploy?
Cyber security and anti-virus are taking center stage and rightfully so. According to research, software such as Adobe Flash and Adobe Reader, which are present on most computers, increase a system’s vulnerability to cyber attacks by almost 99%.
How To Find Suitable Cloud Services For Your Business
Cloud services provide a competitive advantage to businesses and this is exactly why most businesses are migrating to cloud.
The Emergence of 5G
In recent times, fast-paced innovations in global network connectivity have driven businesses to continuously adapt their tech. From the explosion …
Cyber Attacks And Ways To Prevent Them
Cyber Attacks And Ways To Prevent Them Cyber-attacks are a clear and present danger. Said to be the “fastest growing …
Three Major Trends in Technology
Three Major Trends in Technology 2024 is going to be a great year for technological innovation and connectivity for businesses. …
Latest Trends in Cloud Computing Technology
Latest Trends in Cloud Computing Technology There is no doubt that cloud computing technology has taken centre stage. According to …