IT Support London

Award-Winning
IT Support in London

Increase staff productivity and protect business data with our London based Windows & Mac IT support and security services.

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Watch our video and discover the key factors to consider when selecting an IT support provider.

Video Testimonials

Robert Hill, Greater London Properties

Multi-site Estate Agent

“When we ask totality to do something, it gets done. It’s as simple as that. All the staff are super friendly and their retention is great. I wouldn’t hesitate to recommend them”

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Mansoor Jilani, NICCE

Fast Growing Clothing Label

“totality explain complex issues in a really professional and friendly way. We needed someone who could understand the IT issues we face on a daily basis. They do a fantastic job”

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Ken Marchesi, Nederlander Theatres

Prestigious Theatre Company

“totality make the process of IT support really enjoyable. When we came onboard, they looked at our current system, identified what the problems were and helped us to find a solution”

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Transcripts

Greater London Properties

I think they just kind of get business. I don’t want to know about a motherboard or infrastructure. Whereas some of the other companies kind of looked at me a bit strangely that I didn’t want to know. We’ve been using Totality now for about six or seven years. Previous to that, we went through people so quickly. You know, they come in, they talk a good game, they get you to sign up and then you phone up and it’s almost like you’re putting them out. They weren’t interested in adding value in any way, we were a name on a balance sheet, spreadsheet, we were nothing to them. Now if you have a small team and one computer is down productivity will fall.

So when we made the switch to Totality it was really refreshing that when something happened, and things do happen and they’ll happen every day, then we just get on our with daily life quite quickly. It’s just done, which is what people want. I am very open and honest that I’m quite naïve when it comes to the technology side of things. One of the big things that they organised for us early on was to get fibre lines into the property. So for us that was a major change. They told us what it would involve cost-wise, gave us a realistic timeframe and organised the whole thing.

They will tell me that a certain computer is a certain number of years old and maybe now we need to be thinking about upgrading, replacing, changing. And they tell you about little changes in technologies, they’ve saved us a fortune on our phone bills by transferring to another company. They have a really good level of staff retention, so there’s people that we’ve known since we’ve been dealing with them from day one. So you can phone up and say, “Hello Shane, hello Lewis, hello Charlie.”

I wouldn’t hesitate to recommend them. And my single biggest client is now a client of Totality’s. I would definitely not be putting them with a company that I didn’t trust.

NICCE

During these 18 months, I’ve seen an astronomical growth and improvement in IT. I’m an accountant not [dollars ten] and this has overall cracks of IT but not really the deep down issues. So they come down to our level and explain them really professionally and in a friendly way. When we started looking for IT support, to the point was we are a team of not IT people, we’re not saving that [unintelligible 00:00:32], let us find some IT business who can provided some sort of support.

Being a small company, we cannot afford a full time IT department in-house, we needed somebody who can understand our issues at our level. We don’t want like a big corporate third party, but the approach Totality have is much more different than my previous experience. Those companies were more corporate and, you know, more just like managing an established business.

Whereas Totality, they support a growing business. You know, where it’s changing. We have grown our staff 300 percent in 18 months. When Totality came on board, they’ve been very professional, thorough, explained the needs of the business from IT, security point of view, data storage, backup and how we can work efficiently as a business.

We have a professional call with Pedro every month, where he explains to us what the challenges are nowadays, how we can keep our business more guarded from these threats at the moment. He did propose that our emails are not secure enough because of course nowadays there are much more threats.

They have come with a package which just gives us much more than I was anticipating. The level of support has been very consistent and it’s very helpful, especially when you have 40 staff members, the challenges increase by 40 times all the day to day problems. So that relieves me of, you know, a lot hugely, and I can focus on my like proper day to day job rather than dealing with IT issues, so it gives you a lot of peace of mind. I do strongly recommend them.

Nederlander Theatres

For someone who is effectively a technophobe, they’ve made the process of IT support actually enjoyable. Being a theatre company, we have more than one and a half million people come through our doors every year. It’s therefore of paramount importance to us that our systems are working properly. They looked at our current systems, saw where the potential snags and banana skins might be, and helped us to find solutions those before the problems ever became a reality.

They have provided us with on-site support five days a week since the beginning of our contract with them without any hassle at all. Day to day, whenever a member of staff has any issues, they will raise a ticket through the helpdesk portal and we’ve found Totality will normally respond within less than an hour and have a solution in place ready to go.

I’ve found that from the lowest level engineer right to the top of their organisation, Totality have a way of describing things that makes them easy to understand. My background was not IT, my background was very clearly finance and having someone who can explain things to me in layman’s terms has been invaluable.

The great thing about Totality is that even though they’re always working in the background to make sure that our business functions correctly, we don’t notice them unless we need them. Totality have proven to me that an IT company can be a partner, not just a contractor.

IT support London businesses can trust

When you choose us as your IT support London provider, you don’t just get a managed IT service, you get a trusted partner that will guide you every step of the way. We service hundreds of London businesses every single day. We’re experts at showing you how IT can help your business grow.

You’ll get an experienced, dedicated Account Manager who you can consult with at any time, on any aspect of your network. They’ll get to know your systems inside and out and be on hand from day 1 to field any questions about improvements or pain points.

IT Support London Staff

Let us handle everything 

It’s simple – we look after the day to day IT operation so you can focus on what matters most – growing your business. We’ll keep your network safe and secure, and deal with any and all support requests. A stable and well-oiled IT network provides you with the platform you need to plan for the future. 

Why Choose Us For London IT Support Services?

01

Your network is our network

We treat every single support request with the care and attention that it deserves. We’re not interested in sticking plasters or temporary solutions to long term problems. As far as we’re concerned, when we fix something, it needs to stay fixed. We have an obligation to our clients that extends way beyond a standard vendor relationship. We won’t close a support request unless you’re happy with the work that’s been carried out, and the issue is no longer occurring

02

A one-stop-shop for London IT support

It doesn’t matter how big or small you are as a business, how large your network is, or what your daily support requirements are…. we have the expertise to handle everything. We offer a range of services and products to our clients, from consultancy to procurement, cyber security, Microsoft 365, Google Workspace and cloud services. We can be flexible with your support arrangements too. If you already have an IT helpdesk, we can work alongside them and deal with any extra work, whether it’s something as simple as changing a password, or resolving high-end server faults.

03

Breathing space

We pride ourselves on giving our clients the space they need to focus on growing their business, without the day-to-day hassle of having to resolve IT issues. Your Account Manager will provide you with a regular service report that includes a breakdown of the issues your staff are experiencing, so that you always have a top-down view of your network on hand to incorporate into any other plans of action.

04

Outstanding client reviews

The quality of our support services is reflected in our outstanding Trustpilot and Feefo client reviews, thus making totality services the most trusted team for the IT support London companies need.

What’s included in our IT support services?

End-to-end, unlimited IT service for hardware, software, mobile devices and tablets
Remote and onsite engineer support, 24 hours a day, 7 days a week
Proactive monitoring of servers and workstations that informs us of potential problems before they arise
Stellar response and resolution times across all ticket priorities
Cover for all major software platforms, operating systems and commercial workspaces, including Microsoft 365, Google Workspace, Windows and Mac OS
The knowledge and expertise of a London IT support company with over 120 clients employing 2,000+users across the capital, within a wide variety of sectors
Fully-qualified, London-based support staff ready at a moment’s notice to deal with incoming requests
Watertight internal security protocols to ensure that not a single piece of confidential data is ever compromised or sent to the wrong users
A support mindset that isn’t satisfied with the here and now, but also considers what’s on the horizon
Cutting-edge internal support systems that allow us to cater for any and all maintenance requests, and provide our staff with industry-leading diagnostic tools

What clients say about our IT Support Services

Average Customer Rating:

4.9/5

Independent Service Rating based on 1800+ verified reviews.

“Great IT service”

James was great and sorted all my queries.
Valerie Shaul

“Solution-Oriented IT Support”

Extremely helpful assistance, very solution oriented and quick.
Alex Bartho

“Excellent IT Support”

Superb support once again from the totality team.
Trusted Customer

By the numbers

92
Ticket response time

98

Client retention rate

1800

5 star reviews
IT Support London eBook

Why your business needs IT support and security

Keeping control of your IT systems is a relatively easy task as a small business, but as your company grows and employs more staff, it becomes harder to deal with everything in-house. There’s the added dilemma of ensuring your company data is secured. Download our eBook to find out why your business needs IT support and security.

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Frequently Asked Questions

What’s included in your IT support packages?

  • Proactive Windows & Mac workstation/server support
  • NAS & network device support
  • Microsoft 365 & Google Workspace support
  • Staff on-boarding & off-boarding protocols
  • Asset management – purchasing and leasing
  • Monthly/quarterly Account Management meetings
  • Weekly helpdesk analytics report
  • IT Director service (1-hour free IT consultancy per month)
  • Industry-leading response and resolution times

What are the benefits of outsourced IT support?

Simple – it’s less headache, and it’s more cost-effective. For some firms, running their own IT department can be an expensive hassle. With holidays, sick cover, consultancy fees and cover for peak periods, costs can soon spiral out of control. If you choose us as your trusted London IT support provider, you pay a set monthly fee, and we handle everything – support, procurement, consultancy, project installations.

Do you provide remote and onsite support?

Absolutely. Every one of our clients benefits from proactive, remote and onsite support services. We’ll endeavour to fix your problem over the phone first, by accessing your servers and workstations remotely. It’s quicker for all concerned. If this approach doesn’t resolve the issue, we’ll get boots on the ground and dispatch a specialised onsite engineer, from one of our two London offices, to assist you in person.

What boroughs do you cover for London IT support?

We provide London IT support services to the following Boroughs: Wandsworth, Kensington, Chelsea, Kingston upon Thames, City of London, City of Westminster, Victoria, Greater London, Hammersmith and Fulham, Croydon, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames,  Southwark, Sutton, Tower Hamlets, Waltham Forest, Ealing, Enfield, Greenwich, Hackney, Barking, Barnet, Brent, Bromley, Camden, Haringey, Harrow, Havering, Hillingdon and Islington.

totality services trends and insights

We make it our business to keep ourselves and our clients informed of all the latest industry news and technological developments.

We’re active in a number of professional forums and industry publications. We publish regular articles for our clients, free of charge, that details everything from industry-specific guidance to cyber security trends, general tips and tricks and product specific information for all the major software houses (Microsoft 365, Google Workspace, Mac OS etc.)

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