Award-Winning
IT Support in London

Increase staff productivity and protect business data with our London based Mac & Windows IT support and security services

Get a free consultation

Watch our video and discover the key factors to consider when selecting an IT support London provider.

Video Testimonials

Robert Hill, Greater London Properties

Multi-site Estate Agent

“When we ask totality to do something, it gets done. It’s as simple as that. All the staff are super friendly and their retention is great. I wouldn’t hesitate to recommend them”

Play Video
Watch video

Mansoor Jilani, NICCE

Fast Growing Clothing Label

“totality explain complex issues in a really professional and friendly way. We needed someone who could understand the business IT support issues we face on a daily basis. They do a fantastic job”

Play Video
Watch video

Ken Marchesi, Nederlander Theatres

Prestigious Theatre Company

“totality make the process of IT support really enjoyable. When we came onboard, they looked at our current system, identified what the problems were and helped us to find a solution”

Play Video
Watch video

Transcripts

Greater London Properties

I think they just kind of get business. I don’t want to know about a motherboard or infrastructure. Whereas some of the other companies kind of looked at me a bit strangely that I didn’t want to know. We’ve been using Totality now for about six or seven years. Previous to that, we went through people so quickly. You know, they come in, they talk a good game, they get you to sign up and then you phone up and it’s almost like you’re putting them out. They weren’t interested in adding value in any way, we were a name on a balance sheet, spreadsheet, we were nothing to them. Now if you have a small team and one computer is down productivity will fall.

So when we made the switch to Totality it was really refreshing that when something happened, and things do happen and they’ll happen every day, then we just get on our with daily life quite quickly. It’s just done, which is what people want. I am very open and honest that I’m quite naïve when it comes to the technology side of things. One of the big things that they organised for us early on was to get fibre lines into the property. So for us that was a major change. They told us what it would involve cost-wise, gave us a realistic timeframe and organised the whole thing.

They will tell me that a certain computer is a certain number of years old and maybe now we need to be thinking about upgrading, replacing, changing. And they tell you about little changes in technologies, they’ve saved us a fortune on our phone bills by transferring to another company. They have a really good level of staff retention, so there’s people that we’ve known since we’ve been dealing with them from day one. So you can phone up and say, “Hello Shane, hello Lewis, hello Charlie.”

I wouldn’t hesitate to recommend them. And my single biggest client is now a client of Totality’s. I would definitely not be putting them with a company that I didn’t trust.

NICCE

During these 18 months, I’ve seen an astronomical growth and improvement in IT. I’m an accountant not [dollars ten] and this has overall cracks of IT but not really the deep down issues. So they come down to our level and explain them really professionally and in a friendly way. When we started looking for IT support, to the point was we are a team of not IT people, we’re not saving that [unintelligible 00:00:32], let us find some IT business who can provided some sort of support.

Being a small company, we cannot afford a full time IT department in-house, we needed somebody who can understand our issues at our level. We don’t want like a big corporate third party, but the approach Totality have is much more different than my previous experience. Those companies were more corporate and, you know, more just like managing an established business.

Whereas Totality, they support a growing business. You know, where it’s changing. We have grown our staff 300 percent in 18 months. When Totality came on board, they’ve been very professional, thorough, explained the needs of the business from IT, security point of view, data storage, backup and how we can work efficiently as a business.

We have a professional call with Pedro every month, where he explains to us what the challenges are nowadays, how we can keep our business more guarded from these threats at the moment. He did propose that our emails are not secure enough because of course nowadays there are much more threats.

They have come with a package which just gives us much more than I was anticipating. The level of support has been very consistent and it’s very helpful, especially when you have 40 staff members, the challenges increase by 40 times all the day to day problems. So that relieves me of, you know, a lot hugely, and I can focus on my like proper day to day job rather than dealing with IT issues, so it gives you a lot of peace of mind. I do strongly recommend them.

Nederlander Theatres

For someone who is effectively a technophobe, they’ve made the process of IT support actually enjoyable. Being a theatre company, we have more than one and a half million people come through our doors every year. It’s therefore of paramount importance to us that our systems are working properly. They looked at our current systems, saw where the potential snags and banana skins might be, and helped us to find solutions those before the problems ever became a reality.

They have provided us with on-site support five days a week since the beginning of our contract with them without any hassle at all. Day to day, whenever a member of staff has any issues, they will raise a ticket through the helpdesk portal and we’ve found Totality will normally respond within less than an hour and have a solution in place ready to go.

I’ve found that from the lowest level engineer right to the top of their organisation, Totality have a way of describing things that makes them easy to understand. My background was not IT, my background was very clearly finance and having someone who can explain things to me in layman’s terms has been invaluable.

The great thing about Totality is that even though they’re always working in the background to make sure that our business functions correctly, we don’t notice them unless we need them. Totality have proven to me that an IT company can be a partner, not just a contractor.

Hybrid Working Solutions

We are a leading IT support provider and one of the highest rated IT companies in London. We provide tailored, end-to-end IT support services to London and UK businesses, across a wide range of sectors, whether they work on Mac or Windows platforms we can help enable businesses to boost efficiency and to work securely from anywhere.

The world of commercial IT changes at a blistering pace. The demands of the modern workplace mean that businesses now need to ensure that staff are able to carry out their roles from anywhere – not just centralised office locations. 

We provide our clients with a comprehensive range of cloud-based solutions that keep staff connected to business-critical systems 24/7, wherever they are: 

  • Hosted email – Secure, reliable individual and group mailbox administration 
  • File sharing – Centralised, cloud-based file storage with strict access rules 
  • Unified communication – Integrated video, chat and voice calling solutions 

We’ll make sure that you benefit from the latest advances in hybrid working technology from Microsoft, Google Workspace and other leading vendors, while keeping costs down and driving up productivity across all your teams. 

IT Support Staff
IT Support services

IT Support London Businesses Can Trust

Since 2008, we’ve supported SMEs with tailored IT solutions that increase operational efficiency and minimise downtime.

When you choose us as your IT provider, you don’t just get a managed IT service, you get a trusted partner that will guide you every step of the way. We’re experts at showing you how IT can help your business grow. 

You’ll get an experienced, dedicated Account Manager who you can consult with at any time, on any aspect of your network. They’ll get to know your systems inside and out and be on hand from day 1 to field any questions about improvements or pain points. 

Why Choose totality services for Business IT support?

01

Your network is our network

We treat every single support request with the care and attention that it deserves. We’re not interested in sticking plasters or temporary solutions to long term problems. As far as we’re concerned, when we fix something, it needs to stay fixed. We have an obligation to our clients that extends way beyond a standard vendor relationship. We won’t close a support request unless you’re happy with the work that’s been carried out, and the issue is no longer occurring

02

A one-stop-shop for London IT support

It doesn’t matter how big or small you are as a business, how large your network is, or what your daily support requirements are…. we have the expertise to handle everything. We offer a range of services and products to our clients, from IT consultancy to IT procurement, IT security, Microsoft 365, Google Workspace and cloud services. We can be flexible with your support arrangements too. If you already have an IT helpdesk, we can work alongside them and deal with any extra work, whether it’s something as simple as changing a password, or resolving high-end server faults.

03

Breathing space

We pride ourselves on giving our clients the space they need to focus on growing their business, without the day-to-day hassle of having to resolve IT issues. Your Account Manager will provide you with a regular service report that includes a breakdown of the issues your staff are experiencing, so that you always have a top-down view of your network on hand to incorporate into any other plans of action.

04

Outstanding client reviews

The quality of our fully managed IT services is reflected in our outstanding Trustpilot and Feefo client reviews, thus making totality services the most trusted team for the IT support London companies need. All our clients are happy to recommend us.

What’s Included In Our Expert IT services?

End-to-end, unlimited IT service for hardware, software, mobile devices and tablets
Remote and onsite engineer support, 24 hours a day, 7 days a week
Proactive monitoring of servers and workstations that informs us of potential problems before they arise
Stellar response and resolution times across all ticket priorities
Local IT support in London – Our expert engineers provide onsite support when and where it’s needed
Cover for all major software platforms, operating systems and commercial workspaces, including Microsoft 365, Google Workspace, Windows and Mac OS
The knowledge and expertise of an IT support company with over 140 clients employing 3,000+ users across the capital, within a wide variety of sectors.
Fully-qualified, London-based support staff ready at a moment’s notice to deal with incoming requests
Our approach to IT security delivers a strong defence and response against cyberattacks to protect your data
Watertight internal security protocols to ensure that not a single piece of confidential data is ever compromised or sent to the wrong users
A support mindset that isn’t satisfied with the here and now, but also considers what’s on the horizon
Cutting-edge internal support systems that allow us to cater for any and all maintenance requests, and provide our staff with industry-leading diagnostic tools
Cloud Infrastructure to give your enterprise extra flexibility and security

What clients say about our IT services

Average Customer Rating:

4.9/5

Independent Service Rating based on 2,100 + verified reviews.
Feefo Platinum Service Award 2022

“Great IT service”

James was great and sorted all my queries.
Valerie Shaul

“Solution-Oriented IT Support”

Extremely helpful assistance, very solution oriented and quick.
Alex Bartho

“Excellent IT Support”

Superb support once again from the totality team.
Trusted Customer

By the numbers

92
Ticket response time

98

Client retention rate

2000

5 star reviews
Why Your Business Needs IT Support & Security eBook

Why your business needs IT support and security

Keeping control of your IT systems is a relatively easy task as a small business, but as your company grows and employs more staff, it becomes harder to deal with everything in-house. There’s the added dilemma of ensuring your company data is secured. Download our eBook to find out why your business needs IT support and security.

Download eBook

Frequently Asked Questions

What’s included in your IT support packages?

  • Proactive Windows & Mac workstation/server support
  • NAS & network device support
  • Microsoft 365 & Google Workspace support
  • Staff on-boarding & off-boarding protocols
  • Asset account management – purchasing and leasing
  • Monthly/quarterly Account Management meetings
  • Weekly helpdesk analytics report
  • IT Director service (1-hour free IT consultancy per month)
  • Industry-leading response and resolution times

What are the benefits of outsourced IT support?

Simple – it’s less headache, and it’s more cost-effective. For some firms, running their own IT department can be an expensive hassle. With holidays, sick cover, consultancy fees and cover for peak periods, costs can soon spiral out of control. If you choose us as your trusted London IT support provider, you pay a set monthly fee, and we handle everything – support, procurement, consultancy, project installations. Choose managed IT support from totality services. A reliable IT support, based in London.

Do you provide remote IT support?

Absolutely, we fully support a range of working environments, from fully remote working  to hybrid setups. Every one of our clients benefits from proactive, remote and onsite support services. We’ll endeavour to fix your problem remotely. If this approach doesn’t resolve the issue, we’ll get boots on the ground and dispatch a specialised onsite engineer, from one of our centrally based London offices, to assist you in person. 

What London boroughs do you cover for onsite support?

Centrally based, we provide London IT support services to the following Boroughs:

Wandsworth, Kensington, Chelsea, Kingston upon Thames, City of London, City of Westminster, Victoria, Greater London, Hammersmith and Fulham, Croydon, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames,  Southwark, Sutton, Tower Hamlets, Waltham Forest, Ealing, Enfield, Greenwich, Hackney, Barking, Barnet, Brent, Bromley, Camden, Haringey, Harrow, Havering, Hillingdon and Islington. Choose managed IT support from totality services. A reliable IT support, based in London.

totality services trends and insights

We make it our business to keep ourselves and our clients informed of all the latest industry news and technological developments.

We’re active in a number of professional forums and industry publications. We publish regular articles for our clients, free of charge, that details everything from industry-specific guidance to cyber security trends, general tips and tricks and product specific information for all the major software houses (Microsoft 365, Google Workspace, Mac OS etc.)

IT Support
9 May 2022

DMARC explainer

Platinum-Trusted-Award-2022IT NewsIT SupportOur news
1 February 2022

totality services wins Feefo’s Platinum Trusted Service Award 2022

We’re thrilled to announce some very exciting news… In recognition of a stellar approach to customer service, totality services have been…
The cloudAwarenessCyber SecurityIT Support
15 September 2021

Who Needs The Cloud?

Cloud computing has revolutionised the way that the world of business interacts with one another. There are a multitude of…