IT Support London

Award-Winning
IT Support in London

Increase staff productivity and protect business data with our London based Windows & Mac IT support and security services.

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Watch our video and discover the key factors to consider when selecting an IT support provider.

Video Testimonials

Robert Hill, Greater London Properties

Multi-site Estate Agent

“When we ask totality to do something, it gets done. It’s as simple as that. All the staff are super friendly and their retention is great. I wouldn’t hesitate to recommend them”

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Mansoor Jilani, NICCE

Fast Growing Clothing Label

“totality explain complex issues in a really professional and friendly way. We needed someone who could understand the IT issues we face on a daily basis. They do a fantastic job”

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Ken Marchesi, Nederlander Theatres

Prestigious Theatre Company

“totality make the process of IT support really enjoyable. When we came onboard, they looked at our current system, identified what the problems were and helped us to find a solution”

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Transcripts

Greater London Properties

I think they just kind of get business. I don’t want to know about a motherboard or infrastructure. Whereas some of the other companies kind of looked at me a bit strangely that I didn’t want to know. We’ve been using Totality now for about six or seven years. Previous to that, we went through people so quickly. You know, they come in, they talk a good game, they get you to sign up and then you phone up and it’s almost like you’re putting them out. They weren’t interested in adding value in any way, we were a name on a balance sheet, spreadsheet, we were nothing to them. Now if you have a small team and one computer is down productivity will fall.

So when we made the switch to Totality it was really refreshing that when something happened, and things do happen and they’ll happen every day, then we just get on our with daily life quite quickly. It’s just done, which is what people want. I am very open and honest that I’m quite naïve when it comes to the technology side of things. One of the big things that they organised for us early on was to get fibre lines into the property. So for us that was a major change. They told us what it would involve cost-wise, gave us a realistic timeframe and organised the whole thing.

They will tell me that a certain computer is a certain number of years old and maybe now we need to be thinking about upgrading, replacing, changing. And they tell you about little changes in technologies, they’ve saved us a fortune on our phone bills by transferring to another company. They have a really good level of staff retention, so there’s people that we’ve known since we’ve been dealing with them from day one. So you can phone up and say, “Hello Shane, hello Lewis, hello Charlie.”

I wouldn’t hesitate to recommend them. And my single biggest client is now a client of Totality’s. I would definitely not be putting them with a company that I didn’t trust.

NICCE

During these 18 months, I’ve seen an astronomical growth and improvement in IT. I’m an accountant not [dollars ten] and this has overall cracks of IT but not really the deep down issues. So they come down to our level and explain them really professionally and in a friendly way. When we started looking for IT support, to the point was we are a team of not IT people, we’re not saving that [unintelligible 00:00:32], let us find some IT business who can provided some sort of support.

Being a small company, we cannot afford a full time IT department in-house, we needed somebody who can understand our issues at our level. We don’t want like a big corporate third party, but the approach Totality have is much more different than my previous experience. Those companies were more corporate and, you know, more just like managing an established business.

Whereas Totality, they support a growing business. You know, where it’s changing. We have grown our staff 300 percent in 18 months. When Totality came on board, they’ve been very professional, thorough, explained the needs of the business from IT, security point of view, data storage, backup and how we can work efficiently as a business.

We have a professional call with Pedro every month, where he explains to us what the challenges are nowadays, how we can keep our business more guarded from these threats at the moment. He did propose that our emails are not secure enough because of course nowadays there are much more threats.

They have come with a package which just gives us much more than I was anticipating. The level of support has been very consistent and it’s very helpful, especially when you have 40 staff members, the challenges increase by 40 times all the day to day problems. So that relieves me of, you know, a lot hugely, and I can focus on my like proper day to day job rather than dealing with IT issues, so it gives you a lot of peace of mind. I do strongly recommend them.

Nederlander Theatres

For someone who is effectively a technophobe, they’ve made the process of IT support actually enjoyable. Being a theatre company, we have more than one and a half million people come through our doors every year. It’s therefore of paramount importance to us that our systems are working properly. They looked at our current systems, saw where the potential snags and banana skins might be, and helped us to find solutions those before the problems ever became a reality.

They have provided us with on-site support five days a week since the beginning of our contract with them without any hassle at all. Day to day, whenever a member of staff has any issues, they will raise a ticket through the helpdesk portal and we’ve found Totality will normally respond within less than an hour and have a solution in place ready to go.

I’ve found that from the lowest level engineer right to the top of their organisation, Totality have a way of describing things that makes them easy to understand. My background was not IT, my background was very clearly finance and having someone who can explain things to me in layman’s terms has been invaluable.

The great thing about Totality is that even though they’re always working in the background to make sure that our business functions correctly, we don’t notice them unless we need them. Totality have proven to me that an IT company can be a partner, not just a contractor.

IT support London businesses can trust

We’re one of the highest-rated, most-trusted IT services company in London providing world-class IT support to SMBs. Since our formation, we’ve delivered a real difference for small and medium sized organisations. How? By providing the IT support London enterprises can trust, along with the leading edge technology and affordability they demand, with the personal support service and customer care they deserve.

IT Support London Staff

Focus on what’s important: growing your business

Information is the lifeblood of enterprise today and that puts your IT at the heart of your business, especially if you have remote working staff. Trust our specialists to deliver the expert, tailored and flexible end-to-end IT support London businesses like yours need – along with best-in-class services and cyber security solutions – to keep your Windows and  Mac technologies up and running, so you have time to focus on what’s important: growing your business.

Why work with us for IT Support?

01

We look after your IT like it were our own

Centrally based, totality services is an award winning and leading IT company in London where our team of IT specialists provide end-to-end IT support, IT security solutions and IT services for SMEs. We were established in 2008 and since then, we have delivered tailored IT support solutions to a wide range of sectors from Architecture, Financial and Law Firms to Charities, Property and Education. As a result, we understand your unique challenges and can advise on the best IT practices that are aligned to meet your requirements, both commercially and technically.

02

Flexible IT solutions

Excellent customer service and high quality support are at the core of our business. As one of the leading providers of IT Support in London it’s vitally important to us that our valued clients are delighted with our flexible IT solutions and cost-effective prices. We are highly committed to providing our great expertise in technology to help your business attain success by ensuring your technology best helps and empowers your team.

03

Peace of mind

By delivering the IT support London companies can count on, plus innovative systems (from Microsoft, Apple and other leading vendors) and best IT practices through our compliant, cyber secure solutions and stable IT platforms, we give you total peace of mind.

04

Outstanding client reviews

The quality of our support services is reflected in our outstanding Trustpilot and Feefo client reviews, thus making totality services the most trusted team for the IT support London companies need.

What’s included in our IT support services?

End-to-end service for hardware, IT support & IT security
Both remote & onsite IT Support in London included in your package
Mac & Windows IT support including Microsoft 365 & Google Workspace
Serving 120+ clients
Supporting 2,000+ users with our services
London based IT support staff
Quick & effective issue resolution
Pro-active support & advice
Support access 24/7, 365 days a year
Winner of the Feefo Platinum Trusted Service Award for customer service

What clients say about our IT Support Services

Average Customer Rating:

4.9/5

Independent Service Rating based on 1700+ verified reviews.

“Great IT service”

James was great and sorted all my queries.
Valerie Shaul

“Solution-Oriented IT Support”

Extremely helpful assistance, very solution oriented and quick.
Alex Bartho

“Excellent IT Support”

Superb support once again from the totality team.
Trusted Customer

By the numbers

92
Ticket response time

98

Client retention rate

1700+

5 star reviews
eBook 10 Signs Why Your Business Needs IT Support & Security

Why your business needs IT support and security

Keeping control of your IT systems is a relatively easy task as a small business, but as your company grows and employs more staff, it becomes harder to deal with everything in-house. There’s the added dilemma of ensuring your company data is secured. Download our eBook to find out why your business needs IT support and security.

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Frequently Asked Questions

What’s included in our IT support package?

Unlimited remote IT support via phone and email:

  • Windows & Mac Workstations
  • Server, Virtual Server, NAS & Network
  • Microsoft 365 & Google Workspace
  • IT Security solutions (We’re Cyber Essentials and ISO 27001 certified)
  • Proactive maintenance of IT infrastructure
  • New staff on-boarding & staff leavers off-boarding
  • Hardware advice, purchase & lease
  • Hardware audit & asset management
  • Weekly or monthly helpdesk report
  • Monthly or quarterly Account Management meetings
  • Super fast response times
  • IT Director service (1-hour free IT consultancy per month)

Tailor your IT Support

Choose from the following:

  • Onsite IT Support, per hour or per day
  • 24/7/365 IT Support
  • International IT support
  • IT security & consultancy
  • Mailbox & data migrations
  • Hosted solutions
  • Hardware purchase & lease
  • Office moves
  • Internet & telephony
  • Network cabling

What makes us the leading provider of IT Support in London?

Since formation in 2008, we’ve grown into the London IT support provider of choice, delivering technical excellence, tailored solutions, cost efficiency and personal service to numerous clients across London.

The foundations of our success:

  • We believe our business only succeeds if we help your business do the same, with the IT support London enterprises need to thrive and grow.
  • We enable every small to medium-sized business to level up and enjoy the benefits of IT solutions that the large, blue-chip enterprises take for granted.
  • We look after your IT and your budget like they were our own.
  • We’re about so much more than technology; personal service and customer care are at the heart of everything we do.
  • We use our technical edge to sharpen your competitive edge, with best-in-class and best-fit solutions delivered to industry best practice.
  • We give you total peace of mind knowing that your technology is fully optimised, compliant, secure and stable, for maximum business continuity and minimum downtime.
  • We’re certified Microsoft and Apple partners and have achieved Cyber Essentials and ISO 27001 certification.
  • We’ve won the Feefo Platinum Trusted Service Award, Five Star ratings from both Trustpilot and Google and a 98% client retention rate –  which all go to prove we’re leaders in London IT support provision.

What are the benefits of IT outsourcing services?

The advantages IT outsourcing:

Fast fixes

Rapid, responsive solutions to any technical issues, preventing potential productivity drops and business disruption.

Money savings

Research shows that outsourcing your IT services can cost less than the alternatives, such as a dedicated in-house resource.

One less distraction

By focusing on the IT support London businesses need to keep their technology working in the right way, we enable them to focus on their business.

Putting productivity and profitability first

By keeping your IT available, secure, efficient and effective – with the support of a fast fix should anything go awry – we help to boost the productivity and profitability of your people and your business.

Stress-free solutions

Around 90% of technology issues can be managed remotely, so you’ll rarely need an onsite visit, minimising disruption and maximising convenience

Enjoying access to a bigger talent pool

We can give you the benefit of accessing the experience and expertise of a wide range of technology professionals who are all specialists in different environments and platforms.

Gaining competitive edge

We’ll help you utilise the latest, fastest and most cost-effective technologies, all of which can give you an edge over your competition.

Safety, security and compliance

We’ll help you put in place best-in-class cyber security measures and compliance best practices, so you know your back is covered.

Solutions that evolve with your business

Our managed IT support service is almost infinitely scalable, flexible and adaptable, so it can grow and change as your enterprise does.

Confidence and trust

We’ll ensure your IT infrastructure, network, data, e-mail system and website are monitored and maintained around 24/7, so that you can trust in them and plan and work with certainty and confidence.

Do you provide remote IT Support?

Yes, we offer full-time remote access IT services, so you have time to focus on what it matters. Poorly managed IT is an obstacle to business’s success.

With our highly expert remote IT support service, we can help expand your work from home collaboration and protect your people and technologies while they work from any location.

Our aim is maximise your IT’s availability, business continuity, productivity and profitability while minimising downtime, hassle, frustration and costs, at all times and in all locations.

We are based in the UK - can you support our business?

Yes, we are able to provide IT support services from anywhere, anytime. Many London based businesses choose us as their IT partner due to our prime Central London and Greater London location as our offices are located in Soho and Putney, but we provide IT Support solutions to several businesses across the UK, and further afield.

What are your service areas for onsite support?

We provide London IT Support to the following Boroughs: Wandsworth, Kensington, Chelsea, Kingston upon Thames, City of London, City of Westminster, Victoria, Greater London, Hammersmith and Fulham, Croydon, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames,  Southwark, Sutton, Tower Hamlets, Waltham Forest, Ealing, Enfield, Greenwich, Hackney, Barking, Barnet, Brent, Bromley, Camden, Haringey, Harrow, Havering, Hillingdon and Islington.

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