Services

IT Support

What do you get out of this? What does it mean for your business? And how does new starter onboarding work?

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  • Unlimited Remote Support
  • Fast resolution time
  • Award-Winning Service
  • Multiverse
  • Hunza G
  • Istari
  • Nederlander Theatres
  • Temperley London
  • The Observer
  • Troubadour Theatres
Unlimited Support

What’s included in our IT support services in London?

Our London IT support can include 24/7 support, onsite visits from local engineers, proactive infrastructure monitoring, baseline cyber security protection, a dedicated CSM, IT Director-as-a-Service, network support, server support, Microsoft 365 & Google Workspace management, printer support, a team of skilled project engineers, and many more - all for fixed monthly fees.

A totality services engineer wearing a headset, smiling while helping a customer

Here’s the full breakdown of what every client receives as part of our core support package:

  • Unlimited UK-based helpdesk support - Reach our team by online portal, email or phone. There are no ticket limits and no surprise charges, and fast resolution times are backed by transparent SLAs.
  • Baseline cyber security protection - Centralised device and identity management, multi-factor authentication (MFA) and endpoint detection and response (EDR) come as standard.
  • IT hardware, software and asset management - We advise on procurement, with purchase and lease options, and provide full hardware audits and ongoing maitenance.
  • A dedicated Customer Success Manager and regular reporting - You get one consistent point of contact and monthly or quarterly account reviews. Weekly or monthly helpdesk reports show tickets, trends and performance.
  • Microsoft 365, Google Workspace, Windows and Mac support - We cover your devices and all major software, security and cloud platforms.
  • New starter onboarding and leaver offboarding - This includes our lite-touch device setup (more on that below).
  • Optional add-ons - 24/7/365 remote IT support, and onsite IT support anywhere in London with engineers sent from our Vauxhall office.
Two totality services helpdesk engineers taking support calls
Our IT support platform

How it actually works

Behind the helpdesk sits a support platform enhanced with automations built by our in-house engineers, designed to catch and fix issues before anyone has to raise a ticket. It works because it’s simple: outsourcing your IT department to us means you just don’t need to deal with it.

Learn more about our managed IT support platform
Onboarding

Lite-touch onboarding for new starters

Lite-touch onboarding means new employees’ devices are configured automatically, with minimal setup by engineers. When a new starter switches on their laptop, PC or Mac for the first time - whether they’re in your office or at home anywhere in the world - the machine automatically updates itself and installs every application, security protocol and setting they need.

A smiling new starter unboxing their new laptop
IT solutions for London businesses

Beyond the helpdesk

Day-to-day support is the foundation, but most London businesses come to us needing broader IT solutions, projects, migrations and infrastructure work that a helpdesk alone can’t deliver. Our wider services include:

  • Cloud migrations

    Cloud migrations - mailbox and data migrations, plus full moves to Microsoft 365 or Google Workspace.

  • IT security

    Cyber security services and solutions, network security setup and disaster recovery planning.

  • IT consultancy

    Strategic advice on infrastructure, budgets and roadmaps, including AI and Automation.

  • Office moves and setup

    Internet and telephony setup, network infrastructure, cabling and complete IT setup for new premises.

  • Training

    General IT training, covering Microsoft and Google platforms, plus important security awareness training for all staff.

  • Hosted solutions and licensing

    Straightforward licence purchasing for businesses that don’t need full management.

Because everything sits under one roof, there’s no juggling separate suppliers for support, security and projects; one team, one point of accountability, one number to call.

IT support

Why London businesses outsource their IT support to us

Outsourcing IT support gives London businesses enterprise-grade technology, security and expertise at a fixed, predictable monthly cost, typically far below the cost of hiring in-house IT staff or relying on break/fix callouts. Here’s what that means in practice. →

Total peace of mind

Your systems are monitored and maintained around the clock, so your team can work securely from any device or location. Managed IT support is built on the principle that prevention is better than cure: issues are spotted and resolved long before they become business-stalling problems. That proactive posture matters most when you can least afford disruption (month-end, launches, deadlines) because that’s precisely when technology failures cost the most.

Predictable costs and genuine savings

A fixed monthly subscription makes budgeting simple and accurate, no surprise invoices, no emergency callout fees. For a London business already carrying high overheads, managed IT support is more affordable than employing in-house specialists or absorbing the cost of downtime when something breaks. It will almost certainly cost less than the operational delay you’d experience if a critical part of your infrastructure failed without cover. On average, our clients save up to 30% on their overall IT expenditure across support and licences.

Level the playing field

Technology advances quickly, and so do your customers’ expectations. Outsourced IT support puts the latest, fastest and most cost-effective technology within reach (the kind of kit bigger, better-funded businesses take for granted) and keeps it optimised, patched and backed up so it performs at its peak. That’s how a 20-person firm competes with a 200-person one.

Enterprise-level security and compliance

Cybercrime is predicted to cause $9.5 trillion in damages worldwide, and small businesses are frequent targets precisely because attackers assume their defences are weaker. Don’t fall into the trap of thinking you have nothing worth hacking: from phishing to ransomware and DDoS attacks, cyber threats are a clear and present danger to every connected business. As a Microsoft Partner certified to ISO 27001 and ISO 9001, we deploy the latest security tools, run proactive around-the-clock data security checks, deliver security awareness training for your staff, and keep your business compliant with regulations like the UK GDPR, where a data breach can mean serious penalties and fines.

Access to a full team of specialists

Hiring one in-house IT person gets you one set of skills. Partnering with a managed IT services provider gets you a bench of 40+ trained, certified professionals (helpdesk engineers, automation specialists, security experts and project managers) for less than the cost of a single salary. That breadth of capability sharpens your competitive edge and directly supports productivity, continuity and growth.

A team that scales with you

Choose a standard package, a complete end-to-end solution, or cherry-pick the support you need for specific projects. As your headcount and infrastructure grow, your IT support grows with you, without recruitment, training or management overhead on your side.

Freedom to focus on your business

Running a London business is hard enough without troubleshooting technology. We handle the updates, backups, patches and the niggling technical jobs that get overlooked in a busy company, so you can concentrate on growth.

Illustration of support chat messages between engineers and a new starter

How to choose an IT support company in London

Choosing an IT support company comes down to five checks: verify the company’s credentials and certifications, meet the people who’ll actually support you, read independent reviews, scrutinise the contract and SLAs, and understand the onboarding process. Unlike your accountant or marketing agency, an IT support provider works alongside your team every single day, so it’s worth getting the decision right first time.

Learn more about choosing an IT support company
Getting started

Free consultation to go-live in three steps

Getting started with our IT support takes three steps: a free consultation and proposal, a managed transition of around 6-8 weeks, and go-live on our support platform. Clarity and transparency matter to us, so here’s exactly what happens.

  1. Step 1Free consultation and proposal

    We meet in person or online to understand your needs, we can then also perform a more comprehensive IT audit of your environment for a small fee to find any gaps. You’ll get clear recommendations and a full proposal with timelines and costs. It’s all free, with no obligation.

  2. Step 2From sign-off to go-live (6-8 weeks)

    Once you sign off, we hold a kick-off meeting to agree the approach. A dedicated engineer then handle onboarding and any infrastructure changes. When everything’s in place, your project is handed over to our support desk and your Customer Success Manager.

  3. Step 3Going live on our support platform

    We set you up on our support platform and walk your IT contact through how to raise tickets. Your staff get their own support portal, including forms for new starters and leavers, plus a welcome email with a short explainer video. From then on, you have unlimited support.

Trusted by 150+ London businesses

We’ve supported London businesses since 2008, from theatres and property firms to professional services and charities.

  • “When we ask totality to do something, it gets done”

    It’s as simple as that. All the staff are super friendly and their attention to detail is great. I wouldn’t hesitate to recommend them.

    Robert HillGreater London Properties

  • “They make the process of IT support really enjoyable”

    When we came onboard, they looked at our current system, identified what the problems were and helped us to find a solution.

    Ken MarchesiNederlander Theatres

  • “Explains complex issues in a really professional and friendly way”

    We needed someone who could understand the business IT support issues we face on a daily basis. They do a fantastic job.

    NICCEMansoor JilaniNICCE

We hold the 2026 Feefo Platinum Trusted Service Award (our fifth consecutive year) with a 4.9/5 customer experience rating based on 786 service reviews over the past year, the highest score in London’s IT support sector.

Frequently asked questions

What is IT support?

IT support is the service of maintaining, troubleshooting and securing a business’s technology; its computers, networks, software, cloud platforms and data. For most London businesses this is delivered by an outsourced provider through a helpdesk, proactive monitoring and strategic advice.

What does IT support cost in London?

Most London providers charge a fixed monthly fee per user, depending on cover levels, response times and services included. We start with a free IT consultation and a tailored fixed-price proposal, and our clients save up to 30% on average versus their previous arrangements.

Do you provide onsite IT support in Central London?

Yes. Our office is in Vauxhall, in the heart of the city, so engineers can be onsite quickly anywhere in London, with remote support also available 24/7.

Which areas of London do you serve?

All of them, we support businesses in person across the whole of London from our Vauxhall base, and have helped over 150 London SMEs to date.

What is remote IT support?

Remote IT support means engineers securely connect to your devices over the internet to diagnose and fix issues without a callout. It’s how most day-to-day problems are resolved, and means you have a team of engineers with a variety of expertise on hand to resolve any issue.

Do you offer 24/7 IT Support and why does it matter?

Problems don’t keep office hours. All our customers have access to round-the-clock support meaning an early-morning outage or weekend security alert is dealt with immediately rather than queuing until Monday, protecting both productivity and security.

How long does onboarding take?

From signing the proposal to fully live on our support platform takes 6 to 8 weeks, including training. From then on, support is available 24/7.

Do you provide training?

Yes, support desk training for your Ops or IT Managers, cyber security awareness training for all staff, and Microsoft 365 training for the whole suite or individual applications and Microsoft and Google platform training for staff.

Can I just purchase IT licences?

Absolutely. Some customers only want licences (including Microsoft 365, Google Workspace and security software) without a managed service.

What’s the difference between IT support and managed IT services?

IT support typically describes reactive, day-to-day help; managed IT services add proactive monitoring, maintenance, security and strategic management under one agreement. Our packages combine both.