Getting started with totality services IT support
From first contact to go-live, let’s have a look at the whole process so you know what’s ahead
Attention to detail is essential in what we do. But that doesn’t mean you need a deluge of technical information. There’s no such thing as a stupid question and we’re always reachable if you need clarification.
So, here’s to keeping things simple.
Audit & proposal
Audit & proposal (yes, it’s free)
We want to make this process as easy as possible.
So when you first get in touch with us, we will conduct a simple audit of your hardware, software, and (if applicable) security systems. Based on this audit, we will then create a proposal for your organisation.
The process goes a little something like this:
Simple as that.
And all of this is completely free. There’s no obligation or hidden costs, no small print. We just want to help.
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Making the switch to totality services
From start to finish, our process is incredibly transparent. With so many tech and service providers, things fall off because of miscommunication and poor handovers between sales and projects. That’s not how we do things.
Here’s a quick summary of what the process looks like, from signing off the proposal to going live with your new infrastructure and support:
Once all systems are go, we offer on-site technical support in London and remotely.
Our support team is based in the UK and they’re only a quick call or ticket away.
Transforming your IT infrastructure and security
Transforming your IT infrastructure is no small feat. We also know it’s a big investment so you need to make sure it’s going to be done properly.
Perhaps you’re already perfectly set up and just need a little help with consultancy. But we understand that improving your cyber security and safely migrating all of your data onto an entirely new system can be daunting.
You know it’s time for a change. You know that this is essential to maintaining business growth. But you don’t know where to start.
Well, you can start with us.
Transforming your IT infrastructure and security typically happens as part of the onboarding phase (described above in ‘making the switch’). Or we can sort it out for you once onboarding is completed.
Go live (and a step-by-step guide to our process)
Now your new systems and processes are in place, it’s time to go live with support.
Here’s what that go-live process looks like:
Create documentation related to your organisation for the helpdesk team
Set up your organisation on the IT Support Platform
Schedule a meeting with your internal IT point of contact
Explain how tickets are raised, what the processes are, etc.
Set up your dedicated support portal (this includes new starter and leaver forms)
Send your staff a helpful welcome email with an explainer video