Getting started with totality services IT support

From first contact to go-live, let’s have a look at the whole process so you know what’s ahead

Attention to detail is essential in what we do. But that doesn’t mean you need a deluge of technical information. There’s no such thing as a stupid question and we’re always reachable if you need clarification.

So, here’s to keeping things simple.

Audit & proposal

Audit & proposal (yes, it’s free)

We want to make this process as easy as possible.

So when you first get in touch with us, we will conduct a simple audit of your hardware, software, and (if applicable) security systems. Based on this audit, we will then create a proposal for your organisation.

The process goes a little something like this:

We all meet, in person or online, to chat about your needs
We conduct a detailed IT audit
We establish your current set-up, any gaps, and requirements
We’ll provide recommendations and solutions
Following our chat, we’ll send you a proposal, timelines, costs, etc.
Simple as that.

And all of this is completely free. There’s no obligation or hidden costs, no small print. We just want to help.

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Making the switch to totality services

From start to finish, our process is incredibly transparent. With so many tech and service providers, things fall off because of miscommunication and poor handovers between sales and projects. That’s not how we do things.

Here’s a quick summary of what the process looks like, from signing off the proposal to going live with your new infrastructure and support:

Your team signs off the proposal
Our sales team meets with our projects team
We all (your team, our sales team, and our project team) have a kick-off meeting to make sure everyone involved is on the same page
We assign a dedicated project manager and engineer to your project
We implement everything discussed including onboarding and infrastructure transformation (see section below)
This takes about 6-8 weeks in total
Your dedicated project manager hands over, thoroughly, to our support desk team and Customer Success Manager, ready to help you on an ongoing basis

Once all systems are go, we offer on-site technical support in London and remotely.
Our support team is based in the UK and they’re only a quick call or ticket away.


Transforming your IT infrastructure and security

Transforming your IT infrastructure is no small feat. We also know it’s a big investment so you need to make sure it’s going to be done properly.

Perhaps you’re already perfectly set up and just need a little help with consultancy. But we understand that improving your cyber security and safely migrating all of your data onto an entirely new system can be daunting.

You know it’s time for a change. You know that this is essential to maintaining business growth. But you don’t know where to start.

Well, you can start with us.

Transforming your IT infrastructure and security typically happens as part of the onboarding phase (described above in ‘making the switch’). Or we can sort it out for you once onboarding is completed.

Go live

Go live (and a step-by-step guide to our process)

Now your new systems and processes are in place, it’s time to go live with support.

Here’s what that go-live process looks like:

Create documentation related to your organisation for the helpdesk team

Set up your organisation on the IT Support Platform

Schedule a meeting with your internal IT point of contact

Explain how tickets are raised, what the processes are, etc.

Set up your dedicated support portal (this includes new starter and leaver forms)

Send your staff a helpful welcome email with an explainer video

Why do we do all of this? So you can have:

Now you know what to expect, let’s get started