The totality services blog
Automating Helpdesk Ticket Triage with AI
We’ve built an AI step into our helpdesk triage process that reads, classifies and prioritises every support ticket the moment …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
Automating daily back-up checks using n8n
We replaced a 15-25 minute manual daily backup check with an automated workflow that pulls status data from multiple backup …
More blog
Announcing Charlie Acfield as Managing Director
We are delighted to announce that Charlie Acfield will be stepping into the role of Managing Director at totality services, effective from 1st April 2025. Charlie has been an integral part of our team, bringing …
The Risks of Using Microsoft Copilot in Business
As businesses increasingly adopt AI tools like Microsoft Copilot to enhance productivity, it’s essential to understand the potential risks associated …
totality services Becomes Proud Supporter and Ambassador for PEER
We are delighted to announce that totality services has officially partnered with PEER (Peer Education and Empowerment Resource), becoming proud …
totality services Named as a Supplier on the Crown Commercial Service G-Cloud 14 Framework
We are delighted to announce that totality services has been named as a supplier on the Crown Commercial Service’s (CCS) …
Treefo, an extension to our collaboration with Feefo
At totality services, we’re thrilled to announce an extension to our collaboration with Feefo, the global leader in authenticated reviews, …
Lessons From the CTS CitrixBleed Attack
A massive cybersecurity crisis happened in November 2023 when CTS, a UK-managed service provider (MSP), was affected by the CitrixBleed …
Digital Transformation: Technology Grants For Nonprofit Organisations
Technology lets nonprofits improve their communication strategies and service delivery, but high prices often act as a barrier. Fortunately, technology …
How to Use Microsoft Copilot: A Guide for SMBs
If you’re steering a small or medium-sized business (SMB) and looking for ways to simplify your daily tasks, then Microsoft …