Our Story

About totality services

Who we are, what we do, and why we do it

Our mission is simple: to make your life easier.

When it comes to the technical stuff, it’s all too easy to get bogged down in the details. Working long hours, and dealing with a never-ending list of operational and logistical headaches.

We’re here to take that stress off of your hands.

There has to be an easier way

The all-too-common cry of the SMB Operations Manager. That’s what our team of 40+ IT support experts is here for.

We take a good chunk of the stress off of your shoulders so you can focus on what’s important and give your team the IT support they deserve.

If all you need is a helping hand in the right direction or a hand getting started, we offer a huge range of consultancy and migrations support including Google Workspace and Microsoft 365.

Our job is to make you and your team’s lives easier. And we’ll do that in whichever way suits you best. And it all starts with a free audit

Removing the barriers to IT access

New starter onboarding can be such a nightmare nowadays. Especially with hybrid working and the use of so many applications. That’s why we do things differently. We offer a zero-touch onboarding process.

The workforce is working remotely and globally more than ever before. So isn’t it about time IT support and set up caught up with this?

Whether your new starters are in London, Hong Kong, Canada, or anywhere else, we’ll get a fully kitted-out laptop meeting all of your security and software requirements sent straight to them. No awkward several-hour meet or install process needed.

(Plus, as an extra added touch, we’ll send them a box of branded goodies (your branding, not ours) to help them feel right at home in their new role).

The zero-touch onboarding process

Our work with the CC Foundation

Reducing barriers to entry isn’t just for your employees. We also work with the CC Foundation, a cause close to our hearts, right here in London.

We partner with the CC Foundation to create the UK’s first-ever laptop library. We surveyed 13,000 kids and found that 84% of them don’t have access to a laptop or computer of any kind outside of school.

And unfortunately, without that access, these kids often fall behind and have no education in digital literacy or how to stay safe online. And it’s time that changed.

Find out more about our work with the CC foundation here.

CC foundation totality services

Award-winning customer service

Fab, as always!

Luis M was fab, as always - resolved a rather tricky issue within a few hours and is always super helpful, friendly and professional. Thanks

Sally Adams
Feefo review

Incredibly quick response!

I was logged out of my account and in 2 minutes Totality responded to my request and fixed the problem. Life savers!

Laura Ceresatto
Feefo review

Amazing bunch

Luis, Pedro and all the guys at Totality are super efficient in their response time and ability to sort things quickly and also they offer great advise and continued support.
Ammar Bakhaya
Feefo review

Our values, mission, and culture

The world of IT services can feel a little complicated. We’re here to change that. Success works both ways. We only succeed by making your life a whole lot easier. Technology is a wonderful and necessary part of modern business, but it doesn’t need to be overwhelming. In fact, it should be simple.

Our journey

From a room in Putney with a couple of founders to providing the highest-rated IT support customer experience in the country, we wouldn’t have it any other way.

Meet the leadership team

Luis Navarro, Co-Founder & Director

Luis Navarro

Co-Founder & Director
Here from the start, Luis saw an opportunity to simplify and change the way IT services works for the better. Even now, he brings a personal touch to our client onboarding process.

Pedro Martins

Co-Founder & Director
Certified IT geek (his words) and secret life and soul of the party. Pedro has brought the technical know-how and focus on both scale and automation from day one.

Charlie Acfield

Technical Director
A philosophy student and a chef in his past lives, Charlie took an unusual route into IT. A route which brings a fresh perspective and eye for detail into his time working with our clients.

40+ employees

Our team of 40+ IT support experts is here for you

6.5 minute response

We have an average response time of 6.5 minutes

5-star rating

Our clients give us an average rating of 4.9/5