IT Support Solution
Get total peace of mind with exceptional IT support.
totality services become your IT Department through providing tailored advice, hardware, solutions and support for your IT infrastructure, all whilst ensuring high levels of security and compliance requirements, such as GDPR, are adhered to.
Our managed IT support contract provides unrivalled support for Windows and Mac environments. Although we provide excellent reactive IT support, we add most value through our IT management solutions and team of experienced technicians who constantly monitor, update and maintain systems to ensure maximum business productivity and security.
Our service, solutions and knowledge provide full of peace of mind from an IT point of view, allowing your business and staff to focus on core activities.
The totality services approach
Before we start supporting your business, the following steps are followed:
A free-of-charge technical deep dive and consultation meeting is held to understand your set-up and requirements, both technically and commercially
An internal totality services technical workshop takes place to discuss the information collected and define the relevant support and solution options
A detailed proposal is provided along with associated costs
On proposal agreement, the free-of-charge onboarding process will begin. Depending on the complexity of project work required, this activity carries a 4-12 week lead time
On completion of the onboarding, the support contract will commence
IT Support features
The following is included in our package:
Unlimited remote IT support via phone & email:
- Windows & Mac Workstations
- Server, Virtual Server, NAS & Network
- Office 365 & G Suite
- IT Security solutions
Proactive maintenance of IT infrastructure
New staff on-boarding & staff leavers off-boarding
Hardware advisory, purchase & lease
Hardware audit and asset management
Weekly or monthly helpdesk report
Monthly or quarterly Account Management meetings
IT Director service (1-hour free IT consultancy per month)
The following options are available:
Onsite IT Support, per hour or per day
24/7/365 IT Support
International IT Support
Mailbox & Data Migrations
Hardware Purchase & Lease
Internet & Telephony
Since 2008, the totality services team have recruited intelligent and skilled engineers who can communicate in plain English. Through recruiting the best talent, with above market remuneration rates, we’re able to provide our clients with leading support as demonstrated through excellent reviews and low client turnover.
As part of your IT support provider selection process, we highly recommend you speak to some of our clients to find out how we’ve helped them over the years.
Get in touch
To book your free-of-charge technical deep dive and consultation meeting, please give the team a call on 020 3744 3105 or complete the form below.