London IT Support Services
Get total peace of mind with exceptional IT support.
Our professionals keep your IT infrastructure optimised and secure
At totality services, we have a team of IT professionals who offer a comprehensive range of services such as – Remote IT Support, Managed IT Services, Outsourced IT Support, IT Consultancy, IT Infrastructure and IT Security applications which are GDPR compliant.
Our IT solutions provide unrivalled support for Mac and Windows environments. We provide outstanding reactive IT helpdesk support and add value to London based businesses with our IT management solutions. Our team of experienced technicians constantly monitor, maintain and update systems in order to ensure maximum productivity and security for businesses.
We have a 98% client retention rate, accredited industry partnerships and great customer reviews. We understand two businesses cannot operate in the same way and so, we try to propose an IT Support package based on specific business requirements by considering your business development plans.
Our services, knowledge and solutions will result in complete peace of mind by enabling your business and staff members to focus on their core activities.
totality services’ approach towards onboarding your business
Before we begin supporting your business, we follow the steps below:
Technical deep dive and consultation meeting will be held free of cost to know your set-up and requirements, both commercially and technically.
An internal totality services technical meeting takes place to discuss about all the collected information and define an appropriate support and solution.
A detailed proposal will be provided along with associated costs for it.
On proposal agreement, onboarding process will start for free. Depending on the complexity of project, this activity will require 4 to 12 weeks lead time.
On completion of the onboarding, the support contract will begin.
IT Support features
The following is included in our package:
Unlimited remote IT support via phone & email:
- Windows & Mac Workstations
- Server, Virtual Server, NAS & Network
- Office 365 & G Suite
- IT Security solutions
Proactive maintenance of IT infrastructure
New staff on-boarding & staff leavers off-boarding
Hardware advisory, purchase & lease
Hardware audit and asset management
Weekly or monthly helpdesk report
Monthly or quarterly Account Management meetings
IT Director service (1-hour free IT consultancy per month)
The following options are available:
Onsite IT Support, per hour or per day
24/7/365 IT Support
International IT Support
Mailbox & Data Migrations
Hardware Purchase & Lease
Internet & Telephony
Since 2008, the totality services team have recruited intelligent and skilled engineers who can communicate in plain English. Through recruiting the best talent, with above market remuneration rates, we’re able to provide our clients with leading support as demonstrated through excellent reviews and low client turnover.
As part of your IT support provider selection process, we highly recommend you speak to some of our clients to find out how we’ve helped them over the years.
Get in touch
To book your free-of-charge technical deep dive and consultation meeting, please give the team a call on 020 3744 3105 or complete the form below.