London IT Support Services

Get total peace of mind with exceptional IT support.

Our professionals keep your IT infrastructure optimised and secure

At totality services, we have a team of IT professionals who offer a comprehensive range of services such as – Remote IT Support, Managed IT Services, Outsourced IT Support, IT Consultancy, IT Infrastructure and IT Security applications which are GDPR compliant.

Our IT solutions provide unrivalled support for Mac and Windows environments. We provide outstanding reactive IT helpdesk support and add value to London based businesses with our IT management solutions. Our team of experienced technicians constantly monitor, maintain and update systems in order to ensure maximum productivity and security for businesses.

We have a 98% client retention rate, accredited industry partnerships and great customer reviews. We understand two businesses cannot operate in the same way and so, we try to propose an IT Support package based on specific business requirements by considering your business development plans.

Our services, knowledge and solutions will result in complete peace of mind by enabling your business and staff members to focus on their core activities.

totality services’ approach towards onboarding your business

Before we begin supporting your business, we follow the steps below:

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Technical deep dive and consultation meeting will be held free of cost to know your set-up and requirements, both commercially and technically.

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An internal totality services technical meeting takes place to discuss about all the collected information and define an appropriate support and solution.

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A detailed proposal will be provided along with associated costs for it.

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On proposal agreement, onboarding process will start for free. Depending on the complexity of project, this activity will require 4 to 12 weeks lead time.

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On completion of the onboarding, the support contract will begin.

IT Support features

The following is included in our package:

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Unlimited remote IT support via phone & email:

  • Windows & Mac Workstations
  • Server, Virtual Server, NAS & Network
  • Office 365 & G Suite
  • IT Security solutions
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Proactive maintenance of IT infrastructure

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New staff on-boarding & staff leavers off-boarding

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Hardware advisory, purchase & lease

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Hardware audit and asset management

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Weekly or monthly helpdesk report

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Monthly or quarterly Account Management meetings

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IT Director service (1-hour free IT consultancy per month)

The following options are available:

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Onsite IT Support, per hour or per day

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24/7/365 IT Support

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International IT Support

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IT Security

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IT Consultancy

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Mailbox & Data Migrations

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Hosted Solutions

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Hardware Purchase & Lease

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Office Moves

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Internet & Telephony

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Network Cabling

Totality have been a fantastic and extremely generous supporter of our charity. We appreciate their kindness and professionalism in the field of IT.
Fulham Good Neighbours
Fulham Good Neighbours
10:17 24 Sep 19
Totality Services has been our chosen IT support company for the past 11 years. Our company could not function without the invaluable support and the backing of such a knowledgeable team. From the day I met Luis and Pedro, I knew our company was in great hands, I signed up with them and since then, they've been an essential part of our company. Thank you guys very much and wish you and Totality a well deserved growth and prosperity.
Ammar Bakhaya
Ammar Bakhaya
18:09 09 Sep 19
These guys are great, order all our kit, managed to recover my laptop after it crashed and migrated all our users to office 365 seamlessly. My favorite support rep is Collins John, he’s super fast at everything.
Jack Copeland
Jack Copeland
19:24 06 Sep 19
10/10 for customer service and IT support. Totality Services exceeded my expectations. 100% recommend.
David Bridge-Collyns
David Bridge-Collyns
18:16 06 Sep 19
Helped our small business thrive. Grew services as we grew and provided a personal approach and consulting throughout. Externally created issues were fixed for us within moments, really a solid backbone to our growth. Luis and the team are considered part of our business.
James Loizou
James Loizou
18:05 06 Sep 19
Helped our small business thrive. Grew services as we grew and provided a personal approach and consulting throughout. Externally created issues were fixed for us within moments, really a solid backbone to our growth. Luis and the team are considered part of our business.
James Loizou
James Loizou
18:05 06 Sep 19
We have used a number of IT support companies over the years but none come close to the technical knowledge, responsiveness and, crucially, proactive nature of the Totality team.
Richard White
Richard White
15:20 06 Sep 19
We have used a number of IT support companies over the years but none come close to the technical knowledge, responsiveness and, crucially, proactive nature of the Totality team.
Richard White
Richard White
15:20 06 Sep 19
I was looking for IT support in London and had some bad experiences. Someone I worked with recommended Totality Services and things have definitely improved since then. Highly Recommended.
Ethan Ryan
Ethan Ryan
06:12 02 Aug 19

Experience

Since 2008, the totality services team have recruited intelligent and skilled engineers who can communicate in plain English. Through recruiting the best talent, with above market remuneration rates, we’re able to provide our clients with leading support as demonstrated through excellent reviews and low client turnover.

As part of your IT support provider selection process, we highly recommend you speak to some of our clients to find out how we’ve helped them over the years.

Contact our London Office:

Call us now: 020 3744 3105

7-8 Crescent Stables
London
SW15 2TN

IT Support London

Get in touch

To book your free-of-charge technical deep dive and consultation meeting, please give the team a call on 020 3744 3105 or complete the form below.