The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
Remote IT Support for businesses
As the threat from the Covid-19 pandemic recedes and London gradually moves back toward some kind of normality, the efficient, effective and available technology that delivers business continuity will play a key role in the …
How to wipe a laptop securely before returning to the office
As the world’s largest experiment in remote working (driven by the Covid-19 pandemic) is coming to an end, small to …
Share & Sync with OneDrive and SharePoint Webinar Recording
Learn the difference between OneDrive & SharePoint, how to share your files the right way, manage permissions, work offline and see how SharePoint works with Teams
Microsoft 365 Productivity Webinar Recording
Learn how Microsoft Teams, Microsoft Planner & Microsoft To-Do work together to increase business productivity
A Guide to Microsoft Teams for SMBs
In 2017, Microsoft added a new tool to its Microsoft 365 suite of services – Microsoft Teams. This collaborative communications …
Introduction to Microsoft Teams Webinar Recording
Learn how companies use Microsoft Teams to increase productivity, whilst working from home or remotely.
How to spot and stop a phishing email
Cybercrime poses an ever-growing threat to globally connected cities such as London. And despite technological advancements, malicious actors still utilise …
Microsoft 365 rebrand to include small to medium-sized business
Launched in 2017, Microsoft 365 began as a licensing bundle for enterprise customers combining Windows 10 Enterprise, Microsoft 365 and …