The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
Pen testing explained – how it works & what it does
We’ve all heard the horror stories about organisations being hacked – many leading technology businesses amongst them. But the truth is that no enterprise is immune to cyberattacks. We all want to believe we’re too …
Why is penetration testing important?
As the owner or manager of a small to medium-sized business (SMB) in London, it’s tempting to think that you …
Microsoft 365 and the need for Cyber Essentials
Cyber Essentials is an initiative by the British Government’s Department for Business, Innovation and Skills and the nation’s cyber security …
Make the most of Outlook Microsoft 365
Microsoft Outlook for business Over the years, Microsoft’s applications have proved vastly popular as helpful tools for businesses of all …
IT Support best practices; 5 tools to help your business succeed
Give your business a boost with IT support best practices In this blog post we’re going to highlight five useful …
Why data security demands your attention
If you own a small to medium-sized business here in London, your computers and mobile devices (such as tablets and …
Why you should upgrade to Windows 10
When Microsoft stopped supporting its aging Windows 7 operating system (OS) in January 2020, the more recent Windows 10 started to gain …