The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
6 Tech Tips for a More Secure Holiday Season
Since the Covid-19 pandemic, online shopping has seen a dramatic increase. We’ve stopped visiting shopping centres and instead heavily relied on our devices to provide endless choice during the holiday season. From designated discount days …
13 Useful Features to Master Microsoft 365
Technology sets the stage for almost limitless opportunities to improve efficiency and productivity. To leverage that potential, you must know …
IT Outsourcing Guide for Small Businesses in London
What exactly is IT outsourcing? In short, it’s when organisations use an external IT services provider to deliver IT-related processes, …
G Suite Rebranding to Google Workspace
Google Workspace, formerly known as G Suite, is Google’s set of online business productivity and collaboration tools. This platform includes …
How London businesses can adopt remote working effectively
While remote working has been steadily rising over the past decade, the recent pandemic forced its rapid adoption on a …
Understanding IT Management
These days, IT is the foundation upon which most successful businesses in London are built. Technology underpins just about everything …
Is your head in the Cloud?
Why are businesses moving to the cloud? Cloud computing and digitisation hadn’t been a concern for many industries for a long …
Microsoft Azure support in London
You may have heard of Microsoft Azure and the benefits it can offer your small to medium-sized business. If you …