The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
Windows 365: A new era of hybrid cloud computing
Microsoft’s new cloud product, Windows 365, is revolutionising the way that businesses interact with their customers and data. By drawing from cloud services and centralising all your Microsoft apps and files, Windows 365 helps your …
Windows 11: What you need to know
In the summer of 2021, Windows 11 was announced and released later that year. As usual with Windows updates, it …
totality services Awarded ISO 9001 Quality Management Certification
totality services have successfully passed and gained the world-renowned quality management standard, ISO 9001:2015 ISO 9001:2015 is a global business …
Returning To The Office – Best Practices
The past 15 months has witnessed a monumental upheaval of corporate IT usage, in terms of where data is being …
UK’s 1st laptop library launches in London for unprivileged children
We are delighted to announce that the CC Foundation has kindly teamed up with totality services to offer children access to computers …
Answers to Your FAQs About IT Consultants
The phrase ‘IT consultant’ has come to mean a lot of things. In the early days of commercial IT, consultants …
A Practical Guide to IT Security
It can take a lot of resources and effort to keep your IT infrastructure safe. IT security is a complex …
IT security basics for remote working
Remote working has indeed extended beyond the pandemic as many companies discover the benefits of retaining off-premises teams. Team collaboration …