totality services have successfully passed and gained the world-renowned quality management standard, ISO 9001:2015
ISO 9001:2015 is a global business certification which recognises:
- Excellent quality management
- A successful customer-centric business model
- Strategic leadership
After a thorough assessment carried out by ISO auditors, totality services were awarded the standard on 21st June 2021 due to demonstration of outstanding performance in all of ISO 9001’s major categories.
Co-founders Luis Navarro and Pedro Martins founded totality services in 2008. The company now obtains several high-profile clients in London and offers a vast range of SME IT services from day-to-day support to security consultation and cloud migrations.
Managing Director Pedro Martins comments:
‘Following an in-depth assessment, totality services have been praised for delivering a high and consistent standard of quality in the goods and services that we provide to our clients and the achievement of this accreditation highlights this perfectly.’
‘ISO 9001 recognises the value of implementing and maintaining a Quality Management System – it’s designed to help businesses meet and exceed their client’s requirements for quality products. This is the essence of totality’s values, goals and objectives.’
‘Achieving ISO 9001 has been top of the agenda, the award recognises our continued commitment in providing a first class IT support service to our growing client base.’
‘My team has been excellent. This is as much a testament to the hard work and professionalism on show throughout the company every day, as it is anything else. I couldn’t ask for any more.’