The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
What is IT managed services? And does my business need it?
IT can either be a godsend or a total nightmare. Depending on the size of your business, operational demands, and the rate you are growing, maintaining your IT operation can be a huge challenge. Does …
Answering your 4 biggest questions about IT support providers
Got questions about IT support providers? We thought you might. So here are the answers to four of the questions …
The Top 5 Business Laptops This Year and How To Stay Safe Online
Black Friday is only a few months away, which means it’s the perfect time to start planning your business purchases. …
How to use OneNote with Microsoft Teams
What is Microsoft OneNote? OneNote is Microsoft’s free note-taking application, with more advanced versions sold as part of a Microsoft …
totality services receives the 2024 Feefo Platinum Trusted Service Award
1st February 2024, totality services has won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises …
What You Need to Know About DocuSign Phishing Attacks
The success of a phishing attack heavily relies on human trust and social engineering tactics. This is why scammers use …
Who Needs The Cloud?
Cloud computing has revolutionised the way that the world of business interacts with one another. There are a multitude of …
Microsoft Teams – new features for your meetings and webinars
Since the pandemic, the way we work has changed massively. With approximately 320 million active users today, Microsoft Teams allows …