The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
How to Use Microsoft Copilot: A Guide for SMBs
If you’re steering a small or medium-sized business (SMB) and looking for ways to simplify your daily tasks, then Microsoft Copilot is a powerful tool you’ll certainly want to consider integrating into your workflows. What …
Microsoft Dynamics 365: How to unlock the potential
Microsoft Dynamics 365, formerly known as Microsoft Dynamics CRM, has a lot to offer to businesses in a wide range …
What are the different levels of IT support? (explained)
IT support is an umbrella term that refers to any type of assistance with technical issues. To segment and streamline …
What is IT support? (Comprehensive guide for businesses)
IT support is a broad term that refers to technical support relating to issues concerning your company’s tech infrastructure. This could …
9 Ways IT Support Can Increase Business Productivity
Productivity is a key metric for any business and maximising productivity is an effective way to boost profitability and accelerate …
IT Compliance in the UK: Essential Guide for Businesses
Understanding IT compliance for UK businesses Today’s businesses are required to comply with a variety of legislation and rules, including …
Benefits & Advantages of 24/7 IT Support in London (2023)
Most business owners and managers recognise that IT support is essential in today’s digital environment, but what about 24/7 IT …
IT Support Services Costs in London (Up-to-Date Guide)
Having access to reliable IT support services is a significant step in improving your business operations. However, many business owners …