Most business owners and managers recognise that IT support is essential in today’s digital environment, but what about 24/7 IT support? Read on to find out how around-the-clock IT support can serve London businesses and discover why 24/7 IT assistance is an integral part of your business management.
What is 24/7 IT support?
As the name suggests, 24/7 IT support means you gain access to expert tech assistance at any time of the day or night. Whether it’s conducting planned maintenance and upgrades or responding to unexpected issues or security threats, a 24/7 IT support team will keep your systems up and running around the clock.
What are the benefits of 24/7 IT support?
It’s easy to assume that having access to IT support during business hours is sufficient, particularly as this is when staff members are most likely to request technical assistance. However, there are many benefits associated with around-the-clock IT support, including:
Having access to 24/7 IT support ensures that planned maintenance can be undertaken outside of your standard business hours. If systems are taken offline while work is completed, for example, this won’t interfere with your day-to-day operations when technicians can conduct maintenance tasks out of hours.
In addition to this, reactive IT support can operate around-the-clock to ensure issues and malfunctions are rectified as swiftly as possible. This minimises operational downtimes and reduces the risk of your workflows grinding to a halt due to unexpected technical issues. In turn, business continuity is maintained, and you avoid the expensive consequences that inevitably arise due to unplanned downtime.
Keeping your business secure is always a top priority and online threats pose a major risk to your company’s reputation. Of course, cybersecurity threats can arise at any time, which is why you need a 24/7 cybersecurity response team on hand to identify and eliminate any potential security breaches.
While an effective cybersecurity strategy will minimise the risk of threats successfully breaching your defences, 24/7 IT support adds an extra layer of protection and ensures that your company’s online network is protected at all times.
Efficient data recovery
Having a disaster management strategy in place will reduce the impact of IT issues but enacting data recovery protocols after an unexpected event can increase the volume of data that can be successfully restored.
With 24/7 IT support, London businesses can benefit from immediate data recovery initiation if a system failure puts your company information at risk. While ad hoc data recovery services can be time-consuming and costly, a fully managed IT support service provides access to cost-effective data recovery services that can be utilised at any time to prevent data loss.
High productivity rates are generated as a direct result of the reduced downtime that 24/7 IT support offers. When your tech infrastructure isn’t working optimally, staff may be unable to access critical systems or be impeded by slow-running software. As a result, you’ll find that technical issues can have a significant and direct impact on your productivity and outputs.
As around-the-clock IT support for London businesses ensures fast fixes and reduced downtime, it has an equally positive effect on your productivity and efficiency and enables staff to access the tools and platforms they need.
Unexpected tech issues can have a devastating effect on your operations when you don’t have access to IT support and, as a result, they can decrease revenue and be costly to resolve. Conversely, continued access to IT support means you’ll spend less on ad hoc ‘break-fix’ IT services, benefit from faster resolutions and receive more personalised service from your IT support provider.
In addition to this, 24/7 IT support allows you to take a proactive approach to maintenance and upgrades and minimises the impact they have on your day-to-day functions. As a result, planned maintenance can be undertaken without disrupting your revenue flow, thus saving you additional expense.
Support for distributed teams
As the ‘work from home revolution’ continues to embed itself in a modern work environment, it’s vital that your staff have access to IT support, regardless of where they’re based or where they’re operating from.
If your staff are located in various countries, for example, a 24/7 IT support service will ensure that every team member has access to IT assistance, no matter what time zone they’re in. With a 24/7 IT Helpdesk, for example, staff queries and IT issues can be resolved in a matter of minutes, thus enabling them to continue with their workflows without delay.
Complete peace of mind
An around-the-clock IT support package gives you peace of mind and confidence that your tech infrastructure will be functioning optimally at all times. Due to the impact that unresolved IT issues can have on a company’s operational, financial, and reputational performance, a lack of support can be a serious cause for concern among business owners and managers.
With 24/7 IT support, however, London businesses can access the assistance they need at any time and business managers and owners can enjoy complete peace of mind that their tech systems are functional and secure.
Does your business need 24/7 IT support?
With so many benefits associated with 24/7 IT support, it’s easy to see why more and more businesses are choosing this type of IT managed service. By outsourcing your IT needs to experienced professionals, you can ensure that your company and your teams have consistent and continual access to a range of IT experts who can provide the specialist services required to keep your tech infrastructure functioning seamlessly.
Whether you’re a startup that’s getting to grips with new systems, a growing business that’s planning to scale up or a thriving enterprise with an extensive network, 24/7 IT support can enable you to achieve your objectives and remove obstacles that could put your company at risk.
To learn more about the benefits of 24/7 IT support for your business, contact the team at totality services now on 020 3744 3105 or message us here.