The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
A Cyber Attack Is In Your Future: Here’s What You Can Do About It
A Cyber Attack Is In Your Future The biggest misconception in the world of cyber security is that companies who take timely precautions are safe from cyber security attacks. The sad reality is that cyber …
Data Protection: Stretching Beyond the Data Security Horizon
A data breach is one of the gravest threats facing organisations today. Time and again, data breaches and cyberattacks against …
6 Types of Cyber Security Scans & Tests That Can Keep You Hack-Safe
More than half of UK’s businesses have been affected by cybersecurity attacks. Government studies show that 1/5th of UK charities …
Understanding Your IT Requirements
Why it is important to understand IT requirements The efficiency of a company directly depends on its IT infrastructure. But …
System Upgrades: Everything You Need to Know
System upgrades are critical to boosting business performance. A system upgrade typically involves adding new hardware or updating software to …
How to Prevent Common IT Disasters
How to Prevent Common IT Disasters British Airways once lost £82 million to an IT failure. Whatever the cause, for …
How to introduce homeworking in your company: 5 Tips
How to Introduce Homeworking in Your Company Since the pandemic, hybrid and homeworking roles have been on the rise. As …
6 Important Steps to Set up Your IT Support Business
Commonly, UK businesses today lack the required in-house IT expertise to keep themselves running. This switch guarantees organisations the benefit …