In January 2023, totality services won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
Highest score in London’s IT support sector
totality services met the criteria by collecting over 1,500 Helpdesk reviews between January 1st 2022 and December 31st 2022, with a Feefo service rating of 4.9 / 5.0 – the highest score in London’s IT support sector.
Luis Navarro, Managing Director at totality services commented: “We’re delighted to receive a Platinum Trusted Service Award from Feefo. Keeping our customers happy is our priority so the fact this award is based on feedback from real customers gives us confidence we are providing an exceptional level of service. As always, we will continue to listen, understand and deliver what our customers want.”
Tony Wheble, CEO at Feefo, commented: “The Platinum Trusted Service award has always been about recognising those companies that excel beyond the norm. Despite the incredible challenges of the past few years, it has been great to see totality services leveraging the full potential of Feefo to provide outstanding levels of experience for their clients – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of their business throughout 2023, and beyond.”