Meet the leadership team
The folks who started working on our vision of bringing simplicity and ease to SMBs back in 2008 and lead our growing team today.
The people who brought our vision to life
totality services started back in 2008 and these folks continue to work at the forefront of our business. Want to get to know them a bit better?
Luis Navarro, Co-Founder and Director
With over 20 years experience in marketing, collaborating with top-tier brands like TalkTalk, Centrica and Sodexo, Luis Navarro recognised a game-changing opportunity in the IT services industry.
In 2008, Luis co-founded totality services with Pedro, driven by a vision to revolutionise IT services for SMBs across the UK with a personalised touch. His marketing expertise ensures that every client interaction is tailored, engaging, and impactful, fostering long-term relationships and driving business growth.
Outside of work, Luis is an avid explorer of the coastline, a hiking enthusiast, a passionate traveler and a dedicated Fulham FC supporter. His dynamic approach to both work and life continues to inspire our team and clients alike.
Pedro Martins, Co-Founder and Director
From Global Infrastructure Lead Architect at Vodafone to Global Data Operations Lead at Barclays, Pedro’s work history will tell you he is a certified IT geek (his words). Little do people know, he is in fact the life and soul of the party.
Adaptation is the name of the game as Pedro closely monitors innovations in the IT services industry to adapt and evolve totality services to provide the best possible service for our clients. Pedro’s unending eye for detail comes through both work and his wider life as he drills down into technical specifics here with us and loves to cook complex dishes at home.
Back in 2003 (in his undergraduate dissertation) he established a concept for the tech behind 24/7 customer service portals long before they ever existed. I’m sure that’s not how he would word it, but we like to keep things simple and clear.
Forever a computer nerd, Pedro has brought the technical know-how and focus on both scale and automation to totality services and our clients from day one.
Charlie Acfield, Technical Director
With us since 2017, Charlie has been working in all things IT since 2005. But his path into the world of tech was a little unusual, starting with a philosophy degree and working as a chef before diving into the depths of IT services.
We’re assured he still spends plenty of time creating wonders in the kitchen. Recent specials include Ankimo, Nam Tak Moo and Kalua Pig.
The entire senior team works closely with our helpdesk and project management teams to help improve customer service at every turn. And, much like Pedro, Charlie is always on the lookout for emerging technologies and trends to evolve the way we work and what we can deliver to our customers.
Charlie is all about family life, spending his free time with his wife, two lovely kids, and his lifelong love of cricket, rugby, and football.
The ins and outs of how we work
We want to keep things clear and simple. So we’ve outlined the entire process of working with us from booking your free audit through to onboarding with our technical support team.