The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
How to choose a laptop
Like most technology purchases these days, when it comes to buying a laptop, you’re spoilt for choice. Our purpose in this guide is to make the choosing a little easier for you. No doubt you’ll …
Top 10 cybersecurity threats your business faces
In 2024, there is no one target for cybersecurity threats. From individuals browsing on social media, to laptops in small …
Work From Home to Work From Anywhere: The New Normal has Evolved
In March of 2020 UK businesses faced the beginning of critical changes to how their workplaces would function. The day …
The best cybersecurity companies in London
As IT continues to revolutionise the way we do business in London; organisations of every size and sector undertake digital …
How to choose the best IT consultant
How to choose the best IT consultant. The technology marketplace can seem bewilderingly complex, confusing, competitive and with a jargon …
What is DNS encryption and what does it do for your business?
The best way of understanding the Domain Name System (DNS) is to think of it as the central telephone directory …
Your office move guide to a successful relocation
It’s said that in our personal lives, moving home comes just behind a death in the family and divorce in …
Data destruction and your cybersecurity
When most of us think about what cybersecurity is, we probably assume it’s all about the safeguarding of data, not …