The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
totality services receives Feefo Platinum Trusted Service Award 2023
In January 2023, totality services won the Feefo Platinum Trusted Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers. Created by Feefo, Trusted Service is …
5 signs it’s time to reach out for IT support services
So your business is growing and it’s time to start onboarding new recruits and getting more assistance for your business …
5 things to consider when choosing an IT support company
IT support providers are unique in that, unlike other partners, they work alongside your team to help you achieve your …
How to prevent phishing attacks
Introduction Cybercrime includes a broad range of malicious actors that seek to gain unauthorised access to a network. Their aim is …
Cyber Essentials Certification Checklist: get ready for your Cyber Essentials self assessment
The Cyber Essentials certification is a simple process that allows you to assess your business’s cyber security systems and protocols. …
How to get your Cyber Essentials Certification?
Getting your Cyber Essentials Certification can feel a little daunting, especially if you have no idea what it entails. So …
Do I need Cyber Essentials Basic or Cyber Essentials Plus Certification?
You’re ready to improve the cybersecurity of your business but don’t know if you should seek out the Cyber Essentials …
Cyber Essentials Consultancy: How we can help you get certified
So you’re ready to level up the cyber security of your business but maybe don’t know where to start. Or …