The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
Emails Could Be Infecting Your System
Emails look harmless, but may be infecting your system After the mobile phone, email has become one of the most significant inventions for personal and business use. Today, over 316 billion emails are sent in …
7 Signs Your Smartphone has been Attacked by Malware
Desktops and laptops always receive the highest attention and the highest protection from users in the form of anti-virus software …
Tips on Identifying Your Next IT Support Company
There are several reasons why your organisation might need the assistance of an IT support company. Maybe you’re growing at …
Social Engineering Scams to Warn Your Employees About
There are multiple ways in which hackers and cybercriminals can access your systems. One of the most common tactics is …
Data Backup & Disaster Recovery: Best Practices
Data Backup & Disaster Recovery Downtime, in particular server downtime is one of the worst things that can happen to …
Choosing a Cloud Service Provider
It’s official – the cloud is the future of business. As one of the fastest growing areas of business technology, …
Three Strategies for Enhancing Your Business Cybersecurity
Most companies today are investing in separate business cybersecurity teams that monitor and protect the company’s network.
Common Cyber Threats Faced by Businesses
New cyberattacks and real cyber threats Most London companies are now investing huge amounts in cybersecurity to stay ahead of …