The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
Why you should be outsourcing IT in London
Most small-to-medium businesses today can’t survive without a strong IT support team to handle their infrastructure. Whether you’re running a growing market stall, or a fast-paced firm, you’ll eventually need some tech input to help …
How to protect business and company from cyber attacks
Everything you need to know about how to protect business and company from cyber attacks In today’s 24/7/365 business world …
How firewalls protect your business from cyberattacks
The Internet is big and like space, it just keeps getting bigger. Researchers estimate that it doubles in size about …
Ransomware threatening businesses around the world
Ransomware has become an increasingly difficult and frustrating issue for cybersecurity experts to combat. With growing sophistication and the development …
5 steps for Optimising Your VPN Experience
A VPN services is essential to remaining safe when working remotely, although it’s important that once set up, you learn how to proactively optimise it in order to boost your performance. A Virtual Private Network will encrypt your network traffic, preventing others from viewing intercepted data.
How to share and publish your Outlook calendar
How to share and publish your Outlook calendar We are often asked by our London based IT clients how they …
Everything Your Business Needs to Know about Malware Attacks
What is malware? Â ‘Malware’ or malicious software is a term that describes any program designed using a variety of hostile, …
How to protect data on your Employees’ Devices
To avoid problems related to data security on employee devices, BYOD policies must be established and reinforced regularly. Here’s how you, as a business owner, can protect data on your employees’ devices.