The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
Achieving ISO 27001 – the international gold standard
Since our formation back in 2008, we’ve become one of the leading managed IT services providers in London. Over the years, one of the main questions we’ve heard from clients is: “how do we protect …
How you can secure your small business WiFi network
When it comes to changing your WiFi network at home, it’s all very convenient. With few issues, you can set …
Business Transformation Consultancy for London companies
There is an infinitely expanding selection of buzzwords, jargon and technical terms banded about in today’s society, so let’s get …
Determining the ROI as you outsource your IT in London
With myriad systems available to help you run your business, and so many of your competitors thriving and dying at …
What Causes Business Data Loss?
Data loss causes huge setbacks for any business, no matter the size. At totality services we work primarily with London …
8 ways to protect your company from cyberattacks with staff training
It’s not been a good year for cybersecurity. The UK government’s 2023 reports estimate that there have been 2.39 million …
Why London businesses should opt for a managed IT service
It’s a known fact that outsourcing has become the norm for most small-to-medium enterprises. And especially for London-based businesses, the …
Why Cybersecurity in London lags behind
A powerful and historic cyber assault on a small country in Northern Europe set a new precedence for vulnerability in …