The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
5 steps to protect your business from cyber security attacks
Hopefully many London businesses will be aware of the possible cybersecurity threats to their IT systems. However, these same businesses may not know the necessary and updates measures to protect themselves from attacks. Therefore, with …
Microsoft Teams
What is Microsoft Teams? Launched in 2017, Microsoft Teams is a unified communication and collaboration platform. Simply, it combines workplace …
Two Feefo Gold Trusted Service Awards in a row!
We’re proud and delighted to announce that for the second consecutive year, the team at here at London’s go-to managed …
3 Signs Your Business Is in Need of Digital Transformation
As a leading IT support provider here in London, when we ask whether your small business is in need of digital transformation, …
Why support for Microsoft Windows 7 is ending
Times are changing as the new year and new decade began with support for Microsoft Windows 7 ending. This means …
Is data safe in the cloud?
The short answer is— yes, your data should be safe in the cloud. However, there is a much longer answer, …
20 IT solutions for London businesses
At totality services cybersecurity remains a top point of discussion, both online in our blog and in the office. Why …
Cyberattacks – the true cost to small & medium sized businesses
If you run or work in a busy small and mid-sized business (SMB) in London, the last thing on your …