We’re proud and delighted to announce that for the second consecutive year, the team at here at London’s go-to managed IT services provider, totality services, has achieved the ultimate customer care accolade – the coveted Feefo Gold Trusted Service Award for 2020.
This is an independent seal of excellence that recognises us for delivering exceptional customer experiences, as rated by real customers.
We’ve won the Feefo Gold Trusted Service Award 2020 because we set the standard that sets us apart
Every year the Feefo Gold Trusted Service Award honours only those highest performing enterprises that deliver exceptional experiences for their customers, based upon the number of reviews they have collected and their average rating.
As highly-valued as it is unique, this accreditation is based purely on our interactions with our real managed IT services customers here in London. And as all reviews are verified as genuine, the accreditation is a true reflection of our commitment to outstanding service.
To achieve Feefo’s Gold Trusted Service Award in 2020, a business must have collected at least 50 reviews between January 1st 2019 and December 31st 2019, and achieved a Feefo service rating of at least 4.5 to 4.9.
However, we’ve done much better than that on our way to a second consecutive award, collecting over 500 customer reviews during the above window and scoring an average rating of 4.9 out of a possible 5.
We pride ourselves on providing managed IT services support with the personal touch
Since 2008, we’ve delivered a real difference for small and medium sized businesses in London by providing the leading edge technology and affordability they demand, with the personal service and customer care they deserve.
With information the lifeblood of every enterprise today, IT is at the heart of every business. Our customers can trust our specialists to deliver the expert, tailored and flexible end-to-end managed IT support, IT services and IT security solutions that London’s enterprises need to keep their technology up and running, so they can focus on running their business.
Our London-based help desk, account management and technical teams live and breathe our ‘above and beyond, can do’ attitude and approach. They’re friendly, fast, responsive and are key to us winning the Feefo Gold Trusted Service Award for the second consecutive year in 2020.
Once again, we’re officially the highest rated IT managed service provider in London
Our co-founder and sales director, Luis Navarro, said, ‘To have achieved the coveted Gold Trusted Service Award once from Feefo in 2019 was a fantastic achievement for the whole totality services team. To have achieved the award for a second consecutive year is something else. It demonstrates that our ‘above and beyond, can do’ attitude and approach to customer care and service really works.’
Choose totality services with complete confidence
With a 98% client retention rate and five star customer service ratings from both Google and TrustPilot, as well as this second Trusted Service Award from Feefo, London’s small and medium-sized businesses can trust us to deliver the end-to-end managed IT services support and peace of mind they want.
Whether you’re a brand new start-up looking for a completely fresh approach or an established business looking for better service at reduced cost, we have best-fit, best in class IT solutions for you.
Luis concludes, ‘We’re not the kind of managed IT services provider that rests on its laurels, so next year we’ll be aiming for a hat-trick and working hard across London for our customers to achieve a third consecutive Feefo Gold Trusted Service Award.’
If you’d like your business to experience our five star-rated managed IT services, why not call the team that delivers unrivalled IT support for London, for a confidential, no obligation discussion about your requirements.