IT Support for SMEs

Centrally based, totality services are one of the highest rated providers of IT support in London. 98% of our clients are completely satisfied with our rapid, reliable and expert service. You’ll love our award-winning IT Support as well as our advanced cyber security solutions and expert technology consulting.

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Proactive IT Support Services For The Modern Workplace.

Whether you are remote working, hybrid working or only in the office, we can help. Our IT support London team are there for you 24/7/365, proactively monitoring your environment.

Let us become your IT partner and provide you with fully tailored IT support, effective strategic advice, proactive maintenance and monitoring for your IT infrastructure, all whilst ensuring your business adheres to the highest levels of cyber security and compliance requirements.

IT Security

Our managed service solutions keep your systems optimised and secure. Our friendly team of experts has years of experience in providing small to medium sized businesses with an unrivalled support service – with rapid response times and proven IT solutions right around the clock.

IT Security can be a prime concern for businesses. We take pride in knowing that our clients sleep better knowing that their critical data is always safe and protected with us. By preventing most issues before they arise, we are not only mitigating the risk of downtime but we’re also ensuring higher productivity for you and your employees.

Making The Switch To totality services 

It’s simple – we look after the day-to-day IT operation so you can focus on what matters most – growing your business. 

Making the switch to totality services couldn’t be easier. Our team of dedicated onboarding engineers will leave no stone unturned, and ensure a seamless transition from your old provider onto our award-winning support platform. 

We’ll introduce ourselves to your software vendors and take the time to learn about how  your staff work. We’ll take care of everything, from migrating email domains to installing new antivirus software, obtaining administrative access to your servers and teaching your staff about our ticketing system through a bespoke e-learning platform. 

  • Zero business interruption
  • Full vendor management 
  • Seamless transition 
  • Asset tagging 
  • Staff training on support systems 

totality services’ Approach Towards Onboarding Your Business

Before we begin supporting your business with our IT support services, we follow the simple steps below to ensure we fully understand your operations and you are fully happy with the costs and commitments involved:

  • Technical deep dive and consultation meeting will be held free of cost to know your set-up and requirements, both commercially and technically.
  • An internal totality services technical meeting takes place to discuss about all the collected information and define an appropriate support and solution.
  • A detailed proposal will be provided along with associated costs for it.
  • On proposal agreement, onboarding process will start for free
  • Support will begin around 7 weeks later

From that point forward, we proactively and constantly monitor, update and maintain your systems to optimise business continuity, data security and compliance to international standards, such as GDPR.

The Benefits Of Our IT Support Services?

  • End-to-end IT service for hardware, IT support & IT security
  • Both remote working & onsite IT Support included in your package
  • Mac & Microsoft Windows IT support including Microsoft 365 & Google Workspace
  • Providing more than 140 London and UK businesses with managed IT service and IT solutions
  • Supporting over 2,000 with our outsourced IT service
  • 100% UK based IT support staff
  • Quick & effective issue resolution
  • Pro-active IT service, IT solutions & technical advice
  • Support access 24/7, 365 days a year even on bank holidays

Let Us Handle Everything 

It’s simple – we look after the day to day IT operation so you can focus on what matters most – growing your business. We’ll keep your network safe and secure, and deal with any and all support requests. A stable and well-oiled IT network provides you with the platform you need to plan for the future.

Service Excellence

We’ve evolved into the London IT support provider of choice since our formation in 2008. The excellence of our IT support service has enabled us to achieve the Feefo Platinum Trusted Service Award, Five Star ratings from both Trustpilot and Google and a 98% client retention rate.

Onsite IT Support:

Not all problems can be fixed remotely, some technical issues can only be resolved on your premises. Although the ability to fix issues remotely allows for a much faster service, onsite IT support still plays a vital role in protecting your business infrastructure. We offer unrivalled onsite support across all London boroughs Including:

Wandsworth, Kensington, Chelsea, Kingston upon Thames, City of Westminster, Victoria, Greater London, Hammersmith and Fulham, Croydon, Lambeth, Lewisham, Merton, Newham, Redbridge, Richmond upon Thames,  Southwark, Sutton, Tower Hamlets, Waltham Forest, Ealing, Enfield, Greenwich, Hackney, Barking, Barnet, Brent, Bromley, Camden, Haringey, Harrow, Havering, Hillingdon and Islington.

IT Support Features

  • Unlimited remote IT support via phone & email
  • Proactive maintenance of IT infrastructure
  • New staff on-boarding & staff leavers off-boarding
  • Hardware advisory, purchase & lease
  • Hardware audit and asset management
  • Weekly or monthly helpdesk report
  • Monthly or quarterly Account Management meetings
  • IT Director service (1-hour free IT consultancy p.m.)

Our Client Reviews

Feefo Rating:

4.9/5

Trustpilot Rating:

4.8/5

Google Rating:

5/5

Latest Articles

Platinum-Trusted-Award-2022
IT News

totality services wins Feefo’s Platinum Trusted Service Award 2022

We’re thrilled to announce some very exciting news… In recognition of a stellar approach to customer service, totality services have been…
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