The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
Cloud Backup for Businesses
As of 2022, a staggering 94% of businesses have employed cloud computing services of some form. The UK cloud market is also estimated to be worth £7-15 billion and is growing at an unprecedented rate. …
How Technology Consulting Can Transform Your Business
Many companies these days are taking advantage of technology consulting to boost their performance and get the most out of …
Could Your Business Benefit from an IT Consultant?
Business IT consultants have become an important part of our organisational culture. These days, small and medium-sized enterprises often lack …
How to set an IT Budget
The unfortunate truth about IT budgets is that there’s no clear-cut calculation or reliable rule of thumb to follow when …
Achieving ISO 27001 certification for the second consecutive year
We’re delighted to announce that totality services has been recognised for Exemplary Information Security Practices with the ISO 27001 Certification …
Browser Security – How to Improve When Working From Home
When was the last time you thought about your web browser security? With more than half of London employees now taking …
Work from home vs telecommuting
The phrase ‘telecommuting’ is often grouped with the separate term ‘remote work’, causing confusion as to what it really entails. …