The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
How Should Businesses Handle Personal Information?
Today most consumers spend more time browsing and purchasing online than in the physical world. In an average online journey, they are constantly viewing, sharing, and engaging with various types of content all over the …
The Basic Elements of a Business IT Security Plan
Safeguarding sensitive business data As your business grows, you’ll build up large stores of highly sensitive information. These key data …
Implications of GDPR for Businesses
Data breaches have made headlines over the past decade across the globe. On May 25, 2018, the General Data Protection Regulation (GDPR) act will be in force two years after its adoption
What is DNS?
When hoping to grow your business, an important step is developing your website. It serves as not only the host …
Why Should You Conduct a Hardware Audit?
A hardware audit is an essential component of any company’s asset management, which needs to be performed correctly and on a scheduled basis to maximize value from assets and deliver the best returns to stakeholders
Six Top Technology Trends for 2018
Six Top Technology Trends for 2018 The rapid pace of technological growth means that you can look forward to new …
Top Tips for Mac Users in 2024
As screen times across the world increase and computers become an even more intimate part of our lives, it helps to be able to use them more efficiently and securely. If you’re a Mac user, these best practices can help you leverage your amazing machine in smarter, better ways.
Five Cybersecurity Actions for 2024
Five Cybersecurity Actions for 2024 In 2023, 32% of small businesses and 59% of medium businesses have reported some form …