The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
Tips to Protect Your Business from Cyber Attacks
Protect Your Business from Cyber Attacks The internet has opened doors to new opportunities for businesses. Thanks to the internet, today, you can start your business with limited capital. The internet has also helped improve …
Cybersecurity practices that all small businesses should follow
Best cybersecurity practices Many small business owners do not consider cybercrime a threat. They often assume that if they believe they …
Domain Name System (DNS) Protection
When the internet was first introduced, only a few systems and services were connected to the network. It was easy …
Your Guide to Using Data Encryption In Business
Data Encryption In Business The UK has become a hunting ground for cyber attackers and hackers. As such, London businesses …
Three Dangers of Free Wi-Fi
While everyone loves the sound of the word ‘free,’ there are some dangers associated with open access Wi-Fi. Read about the Three Dangers of Free Wi-Fi.
Seven Tips for Recognising Phishing Emails
Phishing attacks are all too common across the world. These tips on recognizing phishing attacks can help businesses and individuals protect themselves from scams.
Fighting back against Cyber Criminals
The digital world is opening up remarkable opportunities for small businesses but with great opportunity comes great risk.
Everything You Need To Know About Computer Encryption
Computer Encryption Computer encryption works to scramble data text into a complex form. When you encrypt something on the computer, …