The totality services blog
How We Built Lite-to-Zero Touch Device Onboarding for New Starters
Lite-to-zero touch device onboarding is a way of setting up a new starter’s laptop so that the operating system, every …
Automating Helpdesk Ticket Triage with AI
Supported by Renada, our HaloPSA partner, we’ve built an AI step into our helpdesk triage process that reads, classifies and …
How to Switch IT Support Providers Without Downtime
Changing IT support providers can feel genuinely daunting, it’s entirely normal to worry about accidental downtime, lost data, or missed …
Cyber Essentials vs Cyber Essentials Plus: Which Do You Need?
At their core, Cyber Essentials and Cyber Essentials Plus evaluate the exact same five technical controls against identical requirements. The …
How We Automated Product Classification for Our Finance Platform Using n8n and a Low-Cost AI Model
We’ve built an n8n workflow that uses a low-cost AI model to work out the brand and device type of …
Automating the Collection and Analysis of Customer Feedback for Our Helpdesk Using n8n and Claude API
We’ve built an automated workflow that pulls every Feefo review straight into the support ticket it relates to and uses …
More blog
How to stay safe using Zoom while remote working
Due to the increase in remote working, you’ll probably have heard of the app Zoom. It enables many of us in London and elsewhere to stay connected our businesses and colleagues while having to work …
How to stay cyber safe during the Coronavirus pandemic
Remote working was already gaining traction here in London and beyond, long before the Coronavirus pandemic hit us. In fact, …
Achieve on-premises level security for cloud-based remote teams
In recent years, where and how we conduct business has been through a slow but significant change. An increasing number …
How not to be caught by PayPal phishing scams
As one of London’s leading managed IT services providers and expert cybersecurity teams, we spend a lot of time explaining …
18 security tips for remote working
At the peak of the pandemic, the UK undoubtedly saw a huge surge in homeworking. In fact, during the 2020 …
Why financial services is a top target for cyberattack
Why is the financial services sector a top target for cyberattacks and under threat like never before? With over a …
Getting your business ready for Coronavirus
If you’re running a small to medium-sized company in London, you’ll know there’s no such thing as business as usual. …
Cyber resilience: the key to combatting cyber attacks
It is a well-known fact that small businesses are disadvantaged when it comes to protecting against cyber attacks. Compared to …