totality services Receives Feefo Gold Trusted Service Award 2019
totality services, London’s leading IT Support provider for SMBs has won the Feefo Gold Service award, an independent seal of excellence that recognises businesses for delivering exceptional experiences, as rated by real customers.
Created by Feefo, Trusted Service is awarded only to those businesses that use Feefo to collect genuine reviews and insights. Those that meet the high standard, based on the number of reviews they have collected, and their average rating, receive the award. A badge of honour, this accreditation remains unique, as it is based purely on the interactions with real customers. As all reviews are verified as genuine, the accreditation is a true reflection of a business’ commitment to outstanding service.
totality services met the criteria of collecting at least 50 reviews between January 1st 2018 and December 31st 2018, with a Feefo service rating of between 4.5 and 5.0.
Luis Navarro, Co-founder and Director commented: “We’re thrilled to receive this award from Feefo. It recognises how far we’ve come in the last few years and it officially makes us the highest rated IT support provider in London. Our ethos is to provide the highest quality of service, so it’s important for us to listen, understand and respond to all our clients. We’ve been working hard to give our clients and their staff members great IT support experiences, whilst keeping their systems and data secure – I’m really pleased the team has the recognition it deserves. Feefo enabled us to consistently improve throughout 2018 and now we’re looking forward to another successful year ahead.”
Congratulating totality services on winning this year’s award, Matt West, CEO at Feefo, commented: “The Trusted Service award has always been about recognising those companies that excel beyond the norm, such as totality services. This year we’ve seen many remarkable businesses leveraging the full potential of Feefo to provide outstanding levels of experience for their customers – and rightly being awarded our most prestigious accreditation. I’m looking forward to the continual success of the businesses that work in partnership with us throughout 2019.”
About totality services:
totality services was founded in 2008 and provides London’s small & medium businesses with an end-to-end IT service, from purchasing and installing hardware to Mac & Windows support, cloud solutions and data backup. We support our clients using proven, high quality systems and security practices that blue-chip companies take for granted.
We consistently achieve excellent client satisfaction thanks to a process driven approach, concise documentation and our team of friendly and highly trained London based engineers.