totality services have been at the cutting edge of remote IT support in London for over a decade. We’ve developed a system of remote IT support that does away with all of the hassle of phoning an IT support company and focuses on what matters most – fixing the problem.
Remote IT services in London
We’re serious about what we do, and we’re proud to have been acknowledged by industry sources for our stellar customer service and speedy resolutions. Totality services are proud holders of the Feefo Platinum Trusted Service Award, we hold 5* ratings from both Trustpilot and Google for remote IT support and we have an industry-leading 98% client retention rate.
There is no better provider of remote IT services in London.
The business benefits of remote IT support
- 24×7 IT Support, 365 days a year – even on bank holidays
So you’re never alone with an IT problem as our expert, experienced advice and fixes are just a call or e-mail away. - Super fast service
We guarantee and deliver rapid response and resolution times to get your IT and people back up and working, and keep your business productive and profitable. - Unrivalled IT expertise
Our customer service and engineering teams are fully trained, qualified and certified to provide reliable, expert IT support and have vast experience gained working in numerous technologies. There are few IT problems they have not already solved. - Time to focus on your business and its growth
Let us run and support your IT and you can focus on running your business, safe in the knowledge that your technology is in capable hands.
Remote IT Support For London’s Small Businesses
We’re a remote IT support company in London, for London and by Londoners. No other remote IT support company invests as much in its staff as we do, and we’re proud of it. Sometimes, issues can’t be resolved over the phone. That’s why our staff work out of two central hub locations north and south of the River Thames just in case the need arises to get boots on the ground.
The capital is its own economy, and operates an IT network that is unlike any other setup in the UK. We’ve been doing this a long time, and we understand how to squeeze every last drop of productivity out of London’s broadband network and telecommunications infrastructure.
Reliability Is Everything
At totality services, we understand that remote IT support for small business lives and dies by one word – reliability. As a concept, it’s at the core of everything we do. The IT support industry has come on leaps and bounds. 97% of issues are dealt with over the phone, with a member of our team diagnosing and fixing the issue sometimes before it has even occurred. Everything we do is focused on one major goal – eliminating downtime. We offer an end-to-end service that delivers industry-leading response and resolution times and makes sure that your network is doing everything it needs to do, 24 hours a day, 7 days a week.
Priority 1 (Critical)
For critical issues we will make a first assessment within five minutes and dispatch an engineer to site immediately. Outside of our core hours we will make our first assessment within 30 minutes.
Priority 2 (Standard)
During our core hours we will make our first assessment within 30 minutes.
You can find out more about our standard response times and service level agreements (SLAs) here.
Alternatively, to discover what’s included in our fully managed IT support, click here (click link to relevant page/section of totality services website).
Why Choose totality services For Remote IT Support?
The more you get to understand about the way we operate, the more the question will become – ‘why shouldn’t I’? When you choose totality services for remote IT help, you’re choosing a company that puts a great deal of importance into providing a professional, certified service that meets every last one of your expectations.
We hold a number of vendor specific awards:
- Sophos
- Cisco
- Datto
- Webroot
- Mimecast
We also hold various national and international security certificates and process-related standards – such as CyberEssentials Plus and ISO 27001.
Remote IT Support Services For Everyone
IT support comes in many shapes and sizes, and there’s never a ‘one size fits all’ solution that can be applied to every company that needs help. It doesn’t matter what your requirements are, how big your network is, how many staff you have, what your budget is or what you do for a living – totality services has the answer:
- Daily support
- Email hosting
- Collaborative working via Microsoft 365
- Line of business software deployment and support
Give us a call to discuss your needs. Our team of friendly experts will asses your requirements and offer a package that’s cost-effective, hassle-free and available immediately.
Switching Provider Couldn’t Be Easier
Changing remote IT support provider couldn’t be easier. Everyone’s heard the horror stories of people who have switched their gas or electric provider, only to find themselves acting as the middleman in an endless stream of meaningless communication.
Fortunately, in IT, it’s different…
From day 1, you’ll get a dedicated Account Manager whose job it is to guide you through the onboarding process and offer themselves as a point of contact for key stakeholders. We have a team of dedicated, experienced onboarding engineers who will transition your network from the incumbent to totality services. When we’ve completed the onboarding process, and before support goes live, all of our staff will be briefed on your business’ unique requirements, your network and key software packages.
FAQ’s
Is remote IT support easy to use?
Yes. Once you’ve allowed us access to your computer you don’t need to do anything. One of our specialist IT support technicians will investigate the issue, just as if he was sitting at your desk. If our support team don’t require any additional information you can simply carry on with other non-computer-based tasks.
How long does remote IT support take?
Typically, a support query will take 20-30 minutes to resolve. However, there are exceptions which take longer. We will always try to solve the problem as quickly as possible. If it can’t be fixed remotely, we’ll send an engineer to deal with it in-person, on-site.
Is remote IT support secure?
Yes. There is a secure, 128-bit encrypted, connection between the support engineer’s computer and yours. This prevents anyone else from getting access or seeing what’s happening on your computer. Once our technician has fixed your issue and logged out of your computer, they will not be able be to reconnect to your computer until you request another remote support session.
Can you control my computer without my knowledge?
No, we are not able to access your computer until you have responded on your computer to a request for remote it support. And, as we said above, once our technician has fixed your issue and logged out of your computer, they will not be able be to reconnect to your computer until you request another remote support session.
IT Support Features
- Unlimited remote IT support via phone & email
- Proactive maintenance of IT infrastructure
- New staff on-boarding & staff leavers off-boarding
- Hardware advisory, purchase & lease
- Hardware audit and asset management
- Weekly or monthly helpdesk report
- Monthly or quarterly Account Management meetings
- IT Director service (1-hour free IT consultancy p.m.)
- Onsite IT Support, per hour or per day
- 24/7, 365 IT Support
- Remote IT Support
- IT Security
- IT Consultancy
- Mailbox & Data Migrations
- Hosted Solutions
- Hardware Purchase & Lease
- Office Moves
- Internet & Telephony
- Network Cabling
- International IT Support
