totality services wins Feefo’s Platinum Trusted Service Award 2022
We’re thrilled to announce some very exciting news… In recognition of a stellar approach to customer service, totality services have been…
Maximise staff productivity and protect business data. Mac & Windows IT support and security services for London businesses.
Watch our video and discover the key factors to consider when selecting an IT support London provider.
24/7/365 IT Support
Our friendly team of specialists provide expert and unrivalled support around the clock for 140+ London businesses.
Industry Certifications
We’re a Microsoft Partner and hold industry certifications, such as ISO 27001 & ISO 9001.
Award-Winning IT Support
Winners of the coveted Feefo Platinum Trusted Service Award for our exceptional customer service. Click here to read reviews.
Video Testimonials
Robert Hill, Greater London Properties
Multi-site Estate Agent
“When we ask totality to do something, it gets done. It’s as simple as that. All the staff are super friendly and their retention is great. I wouldn’t hesitate to recommend them”
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Mansoor Jilani, NICCE
Fast Growing Clothing Label
“totality explain complex issues in a really professional and friendly way. We needed someone who could understand the business IT support issues we face on a daily basis. They do a fantastic job”
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Ken Marchesi, Nederlander Theatres
Prestigious Theatre Company
“They make the process of IT support really enjoyable. When we came onboard, they looked at our current system, identified what the problems were and helped us to find a solution”
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How we can help
We are a leading IT support provider and one of the highest rated IT companies in London. We provide tailored, end-to-end IT support services (Windows & Mac) to London and UK businesses.
The modern workplace
The world of technology is changing at a blistering pace. The demands of the modern workplace mean that businesses need to ensure that staff are able to carry out their roles from anywhere – not just centralised office locations.
totality services provide companies with a comprehensive range of cloud-based solutions that keep staff connected to business-critical systems 24/7.
Stay up-to-date
We’ll make sure that you benefit from the latest advances in hybrid working technology. We support Microsoft 365, Google Workspace and other leading vendors, while keeping costs down and driving up productivity across all your teams.
IT Support London Businesses Can Trust
Since 2008, we’ve supported SMEs with tailored IT solutions that increase operational efficiency and minimise downtime.
When you choose us as your IT provider, you don’t just get a managed IT service, you get a trusted partner that will guide you every step of the way. We’re experts at showing you how IT can help your business grow.
Dedicated Account Management
You’ll get an experienced, dedicated Account Manager who you can consult with at any time, on any aspect of your network. They’ll get to know your systems inside and out and be on hand from day 1 to field any questions about improvements or pain points.
Why Choose totality services for Business IT support?
01
Your network is our network
We treat every single support request with the care and attention that it deserves. We’re not interested in sticking plasters or temporary solutions to long term problems. As far as we’re concerned, when we fix something, it needs to stay fixed.
We have an obligation to our clients that extends way beyond a standard vendor relationship. We won’t close a support request unless you’re happy with the work that’s been carried out, and the issue is no longer occurring
02
A one-stop-shop for London IT support
It doesn’t matter how big or small you are as a business, how large your network is, or what your daily support requirements are. We have the expertise to handle everything.
We offer a range of services and products to our clients, from IT consultancy to IT procurement, IT security, Microsoft 365, Google Workspace and cloud services.
03
Breathing space
We pride ourselves on giving our clients the space they need to focus on growing their business, without the day-to-day hassle of having to resolve IT issues. Your Account Manager will provide you with a regular service report that includes a breakdown of the issues your staff are experiencing, and also provide strategic IT advice.
04
Outstanding client reviews
The quality of our fully managed IT services is reflected in our outstanding client reviews, making totality services the most trusted team for the IT support London companies need. All our clients are happy to recommend us.
What’s Included In Our Expert IT services?
End-to-end, unlimited IT service for hardware & software
Remote and onsite engineer support, 24 hours a day, 7 days a week
Stellar response and resolution times across all ticket priorities
Cover for all major software platforms, operating systems and commercial workspaces, including Microsoft 365, Google Workspace, Windows and Mac OS
Local IT support in London – Our expert engineers provide onsite support when and where it’s needed
Our approach to IT security delivers a strong defence and response against cyberattacks to protect your data
A support mindset that isn’t satisfied with the here and now, but also considers what’s on the horizon
Cutting-edge internal support systems that allow us to cater for any and all maintenance requests, and provide our staff with industry-leading diagnostic tools
Cloud Infrastructure to give your enterprise extra flexibility and security
What clients say about our IT services
Average Customer Rating:
4.9/5
Independent Service Rating based on 2,100 + verified reviews.
By the numbers
92
Ticket response time
98
Client retention rate
2000
5 star reviews
Why your business needs IT support and security
Keeping control of your IT systems is a relatively easy task as a small business, but as your company grows and employs more staff, it becomes harder to deal with everything in-house. There’s the added dilemma of ensuring your company data is secured. Download our eBook to find out why your business needs IT support and security.
Frequently Asked Questions
What’s included in your IT support packages?
- Proactive Windows & Mac workstation/server support
- NAS & network device support
- Microsoft 365 & Google Workspace support
- Staff on-boarding & off-boarding protocols
- Asset account management – purchasing and leasing
- Monthly/quarterly Account Management meetings
- Weekly helpdesk analytics report
- IT Director service (1-hour free IT consultancy per month)
- Industry-leading response and resolution times
What are the benefits of outsourced IT support?
Simple – it’s less headache, and it’s more cost-effective. For some firms, running their own IT department can be an expensive hassle. With holidays, sick cover, consultancy fees and cover for peak periods, costs can soon spiral out of control. If you choose us as your trusted London IT support provider, you pay a set monthly fee, and we handle everything – support, procurement, consultancy, project installations. Choose managed IT support from totality services. A reliable IT support, based in London.
Do you provide remote IT support?
Absolutely, we fully support a range of working environments, from fully remote working to hybrid setups. Every one of our clients benefits from proactive, remote and onsite support services. We’ll endeavour to fix your problem remotely. If this approach doesn’t resolve the issue, we’ll get boots on the ground and dispatch a specialised onsite engineer, from one of our centrally based London offices, to assist you in person.
totality services trends and insights
It’s critical our business keeps itself and our clients informed of all the latest industry news and technological developments.
We publish regular articles for our clients. They cover industry-specific guidance to cyber security trends and product specific information for all the major software houses (Microsoft 365, Google Workspace, Mac OS etc.)
