1st February 2024, totality services has won the Feefo Platinum Trusted Service Award, an independent seal of excellence, which recognises businesses that consistently deliver a world-class customer experience.
Feefo established the Trusted Service Awards in 2014 to recognise brands that use the platform to collect verified reviews and receive exceptional feedback from their customers. The awards are unique because they truly reflect a business’s dedication to providing outstanding customer service by analysing feedback from real customers.
Consumer confidence is now at its highest level since 2021 as living standard show signs of improvement, but consumers remain cautious with their spending. The businesses that stand out will be those who put excellence in their service and weave in a customer advocacy strategy. This award celebrates brands that are delivering standards that go above and beyond.
Feefo has presented Platinum Trusted Service Awards to businesses that have achieved Gold standard for three consecutive years. To receive a Gold Trusted Service Award, businesses must have collected at least 50 reviews with a Feefo service rating of between 4.5 and 4.9 between 1st January 2023 and 31st December 2023.
Luis Navarro (Director, totality services) commented: “We’re delighted to receive a Platinum Trusted Service Award from Feefo for the 4th year running. Keeping our clients happy is our priority. So, the fact that this award is based on feedback from real clients gives us confidence we are providing an exceptional level of service. The award reflects how hard our staff work to listen to our customers and keep them happy, especially in a climate where budgets are tight. As we enter 2024, we’ll continue to listen to our customers and deliver what our clients want.”
Congratulating totality services on winning this year’s award, Tony Wheble, CEO at Feefo, said:
“With customers persisting in fortifying their resilience amidst economic uncertainty, we’re pleased to spotlight numerous businesses who consistently exceed expectations for each individual client.
“The Trusted Service Awards have consistently aimed to acknowledge companies that surpass the ordinary in customer service, thereby earning commendable feedback from satisfied customers.
“Special congratulations to totality services for clinching a Platinum Trusted Service Award for 4 years in a row, reflecting their consistent delivery of exceptional customer service over several years. I anticipate witnessing their ongoing success in the coming years.”
