We’re thrilled to announce some very exciting news… In recognition of a stellar approach to customer service, totality services have been awarded Feefo’s coveted Platinum Trusted Award 2022, for organisations who have maintained Feefos’ Gold standard criteria for three consecutive years.
After attaining ISO 9001 certification in 2021, totality services have sustained continually high levels of customer satisfaction throughout all areas of our operation. Our customers are the lifeblood of our company, and we’re dedicated to ensuring that their expectations are constantly exceeded.
Steph Heasman, Director of Customer Success at Feefo, said: “Congratulations to totality services on winning the Platinum Trusted Service Award!
“The Trusted Service award has always been about recognising companies that go way beyond the norm in customer experience and generate great feedback from happy customers.
“Well done to the team at totality services for achieving the Platinum Award in 2022.”
Luis Navarro, Managing Director of totality services, said: “I’m over the moon at winning the Platinum Trusted Service Award. The Managed Services industry is a highly competitive market, and you simply cannot sustain yourselves as a company unless your customer base is at the heart of everything you do.
“My team and I worked incredibly hard throughout the pandemic to ensure that our customers remained relatively unaffected, and it’s great to receive some recognition. Our Service Desk staff understand the need for fast response times and quick resolutions, and they’re always looking to add value and go the extra mile.
“I’m proud of every last one of them, and we’re all looking forward to receiving another award next year!”