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Mobile Device Management

In today’s information age, we cannot imagine our lives without our mobile devices. Our smartphones are the bridge that connects us to the outside world. Smartphone users carry their mobile devices with them everywhere, including their workplaces. While using mobile devices in offices has several advantages, the risks of mobile phone usage in the workplace cannot be downplayed. Companies around the world are known to use data stored in mobile devices to wage information warfare against rivals. To ensure data privacy, many organisations now use a mobile device management solution.

Mobile Device Management: An overview

Thanks to the improvement in technology, mobile devices manufactured today can do much more than just helping their owners call other people. Loaded with features, modern smartphones can help their users perform a range of tasks, such as storing data. In the hands of the right people, mobile devices can help make lives easier; however, those acting with malafide intent often misuse the technology for corporate espionage.

As the concern surrounding the misuse of mobile devices started growing in corporate circles, businesses felt the need for a solution that can help monitor, manage and secure IT devices. Mobile Device Management helps achieve this objective. MDM is a type of security software used to monitor and secure IT devices deployed across multiple systems in the organisation.

Many companies, in addition to using MDM software, opt for Mobile Application Management tools that help create a complete security package. MDM may also involve the deployment of policies, certificates, infrastructure and applications to simplify the IT management of end user devices.

MDM is primarily used by IT support team in London to segregate corporate data, secure corporate documents on devices, secure emails and integrate mobile devices. MDM implementations can either be in-house or cloud-based.

Some core functions performed by MDM are:

  • Updating equipment regularly
  • Configuring devices to a consistent standard
  • Equipment monitoring and tracking
  • Laying down device usage policies
  • Troubleshooting equipment
  • The concept

Organisations opting for MDM solutions must create a secure container where they can store all their critical data such as emails, documents and enterprise applications. Both the container and its contents are encrypted, which helps separate personal data from corporate data. Some MDM products even support encryption of the entire device and SD card.

The need

Many organisations follow Bring Your Own Device policy, allowing employees to use and connect their mobile devices to the business’ network. Though BYOD can help reduce operation costs, increase employee satisfaction and reduce IT staff burden, the risks of allowing employees to use their own devices cannot be downplayed.

Mobile devices, unlike laptops and PCs that at least include a trial version of an anti-malware software, do not come with any pre-installed protection. Hackers exploit this vulnerability to execute SMS-text messages based and other types of attacks. Additionally, if employee devices are stolen or misplaced, the data stored on it can get into wrong hands. An MDM solution can help address these concerns.

If you think BYOD is a fad, think again! Studies reveal that around 75% of SMBs consider mobile solutions as critical to their operations. 83% of SMBs are already using mobile apps for improved employee productivity. In the coming years, more businesses are expected to follow suit. Businesses that let employees use their devices in the workplace must not only consider the benefits of the practice but also the downsides of the BYOD policy and should opt for an MDM solution.

Things to look for in an Mobile Device Management solution:

  • Should be cloud-based
  • Should support remote configuration and monitoring
  • Should be able to enforce security policies related to passwords and blacklists
  • Should be scalable

Should be equipped with Geo-fencing capabilities to restrict access to specific applications based on locations.

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