Our team’s response to the COVID-19 crisis – How did we perform?
Now the lockdown’s easing and we’re all beginning the gradual return to our offices, it’s become crystal clear that the Coronavirus pandemic has sorted the IT Support Five Star superstars from the rest of the IT crowd.
As the Covid-19 crisis bit, did you experience the world-class IT support service delivery you deserved or were you left frustrated by the lack of expertise, experience, communication and support you’ve a right to demand?
We have run a few reports and have some key metrics that we’d like to share with you, so you can see how we performed.
Average response time
Feefo review rating
Examples of client reviews
“Fantastic service at extraordinary time *****
This is an extraordinary time and I am sure totality services are dealing with a huge volume of work. Despite that, James could not have been more helpful, patient and professional. Absolutely brilliant service and thank you.”
“Very good *****
The agent was amazing and resolved my issue in a minute. Thanks a lot!”