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total IT Office Support

totality services offers 3 levels of IT support to keep your IT infrastructure running smoothly at all times, giving you total peace of mind.

No long term commitment

Our ethos is all about providing high quality services to our valued customers, so unlike other IT support providers, we do not tie you into a 12 month fixed term contract. We are confident that our service will exceed your expectations. All we ask is that you pay by monthly Direct Debit.

For more information about each package please see the information below:

total  Gold IT Office Support

total gold pack

Our highest level of IT support that guarantees maximum business productivity.

We monitor all your systems and software around the clock and respond to any problems immediately - effectively making us your IT department.

  1. Unlimited telephone helpdesk and remote support 24/7 server monitoring
  2. Included engineer site visits
  3. Discounted rate for additional engineer visits
  4. IT hardware/software supplier management
  5. Email management
  6. Security management
  7. Network management
  8. Data back-up management
  9. Disaster recovery plan

 

What type of companies need IT support?

If your company is dependent on its IT infrastructure around the clock, you do not want to take the risk of downtime. Our total IT Office Support packages have been specifically designed to pro-actively manage the IT infrastructure of small businesses 24 hours a day.

Our service covers all the essential infrastructure of a modern IT network including PCs, servers and routers.

Why does my business need a support package?

If your company is dependent on its IT infrastructure around the clock, you do not want to take the risk of downtime. Our total IT Office Support packages have been specifically designed to pro-actively manage the IT infrastructure of small businesses 24 hours a day.

Our service covers all the essential infrastructure of a modern IT network including PCs, servers and routers.

How much will this service cost?

The cost of the package will be dependent on the level of support you require and the numbers of PCs, servers and routers in your infrastructure. Prices start from:

  1. Bronze - £108 (ex. VAT) per month
  2. Silver - £198 (ex. VAT) per month
  3. Gold - £238 (ex. VAT) per month

You can upgrade or downgrade to any package, simply provide 30 days notice.

To get an instant quote for total IT Office Support, please click here

What systems, software and services are covered?

Server Support

  1. Server Hardware Incident Diagnosis & Resolution
  2. Remote Application Installation & configuration
  3. Remote Application Incident Diagnosis & Resolution
  4. Back-up software Installation
  5. Remote OS re-installation and configuration
  6. Patch Release Installation and Support
  7. Remote OS Incident Diagnosis & Resolution
  8. Back-up software Management

Server Operating Systems Supported

  1. Microsoft Small Business Server 2008 Standard & Premium
  2. Microsoft Windows Server 2008 / R2 (All editions)
  3. Microsoft Small Business Server 2003 / R2 (Standard and Premium)
  4. Microsoft Windows Server 2003

Server Software Supported

  1. Microsoft Exchange 2003 / 2007 / 2010
  2. Microsoft Office Outlook 2003 / 2007 / 2010
  3. Remote Web Workplace
  4. Microsoft IIS Support
  5. Windows Remote Access Admin
  6. Windows Terminal Services
  7. Microsoft SQL Server 2005 / 2008
  8. Microsoft Shared Fax Service
  9. Microsoft Windows SharePoint 2003 / 2007 / 2010
  10. Microsoft ISA Server 2000 / 2004 / 2006
  11. Microsoft Hyper-V
  12. VMware (vCenter 4.0 / 4.1 / 5)

Desktop Support

  1. PC Hardware Incident Diagnosis
  2. OS re-installation and configuration
  3. Virus & Spyware troubleshooting
  4. Remote Application Incident Diagnosis & Resolution
  5. PC Application Installation & Configuration
  6. Patch Release Installation and Support
  7. Anti-virus and firewall management
  8. Remote OS Incident Diagnosis & Resolution

Desktop Software Supported

  1. Windows Remote Access
  2. Microsoft Office 2003 / 2007 / 2010
  3. Macromedia FlashPlayer
  4. Adobe Reader
  5. Java

Desktop OS Supported

  1. MS Windows XP
  2. Windows 7
  3. Windows Vista
  4. Mac (10.5 / 10.6 / 10.7)

 

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totality services London Ltd, 13 Colestown Street, London, SW11 3EH
VAT Registration No.: 927 6373 94 Registered Company No.: 06516074
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