Frequently Asked Questions
What hours are you open?
9:00am-6.00pm Monday - Friday, excluding bank holidays. But we do have an engineer on-call outside of these hours.
To get in touch, please click here to see our contact details
Can you offer better value than my current IT support provider?
We always try to beat any quote or current provider rates.
To request a proposal from totality services, please click here
If I need an engineer onsite how long will I have to wait?
This depends on your Service Level Agreement. We can be onsite within 2 hours.
For more information, please click here
Do you offer home IT support?
No. We are specialists in supporting small business PCs, laptops, printers, networks, servers and much more.
To see our different IT support offerings, please click here
Can you provide references?
Not a problem. We don't have any unhappy customers and we'd be delighted for you to get in touch with them. Simply give us a call and we'll organise this for you.
How often can you back up my business information and data?
We can do this daily depending on your requirements. It's all automated, so you can have peace of mind that all your emails, documents and data are securely backed up.
Do you offer cheaper rates for registered charities?
Yes. To discuss charity rates please give us a call.
Can I meet up with you to discuss my requirements?
Absolutely. Just give us a call on 020 7748 3764 and we'll arrange a time and date to pop in and see you or go for a coffee.
Is the totality services Helpdesk software easy to use?
Does my company need to sign-up to a long term contract?
Absolutely not. All our agreements are flexible rolling one month contracts with easy payment by Direct Debit.
Why does totality services take payment by Direct Debit?
Setting up Direct Debit means less hassle and administration for you, and ensures that we can collect the right amount of money from your bank account on the correct date. We will notify you at least three days in advance of collection.
To find out more about Direct Debit, please click here
How big is your company?
Currently there are 8 of us, and most are helpdesk remote engineers or field engineers. We have grown steadily whilst providing excellent service and high quality work to our loyal customers. If you’re looking to join our team please click here to view our careers page.
How long have you been in business?
We started providing IT support in 2008. Since that time we have gained a wealth of experience and knowledge – enabling us to help small businesses with any IT related issue.
