Frequently Asked Questions
9:00am-6.00pm Monday - Friday, excluding bank holidays. But we do have an engineer on-call outside of these hours.
To get in touch, please click here to see our contact details
We always try to beat any quote or current provider rates.
To request a proposal from totality services, please click here
This depends on your Service Level Agreement. We can be onsite within 2 hours.
For more information, please click here
No. We are specialists in supporting small business PCs, laptops, printers, networks, servers and much more.
To see our different IT support offerings, please click here
Not a problem. We don't have any unhappy customers and we'd be delighted for you to get in touch with them. Simply give us a call and we'll organise this for you.
We can do this daily depending on your requirements. It's all automated, so you can have peace of mind that all your emails, documents and data are securely backed up.
Yes. To discuss charity rates please give us a call.
Absolutely. Just give us a call on 020 7748 3764 and we'll arrange a time and date to pop in and see you or go for a coffee.
Absolutely not. All our agreements are flexible rolling one month contracts with easy payment by Direct Debit.
Setting up Direct Debit means less hassle and administration for you, and ensures that we can collect the right amount of money from your bank account on the correct date. We will notify you at least three days in advance of collection.
To find out more about Direct Debit, please click here
Currently there are 8 of us, and most are helpdesk remote engineers or field engineers. We have grown steadily whilst providing excellent service and high quality work to our loyal customers. If you’re looking to join our team please click here to view our careers page.
We started providing IT support in 2008. Since that time we have gained a wealth of experience and knowledge – enabling us to help small businesses with any IT related issue.